Motife Sp. z o.o.

Technical Support Engineer

9000 - 13k PLN9000 - 13 000 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·KrakówFull-time·Umowa o pracę

#434447·Dodano miesiąc temu·1

Źródło: MOTIFE

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Tech Stack / Keywords

automation toolsPython SQLrelational databaseREST APIsAI

Firma i stanowisko

Our client is a global leader in HR technology, providing an end-to-end SaaS platform that supports the entire recruitment lifecycle. Their solutions combine cloud technology, automation, and cutting-edge AI to help businesses improve hiring processes and talent experiences.

Wymagania

2 years of experience supporting complex technical applications or software environments.
Experience with automation tools or automated workflows.
Good understanding of REST APIs, SQL, and relational databases.
Knowledge of networking fundamentals and internet technologies, including email protocols such as SMTP and LDAP.
Strong analytical and troubleshooting skills with methodical investigation and root cause identification.
Excellent communication skills and confidence working with customers and cross-functional technical teams.
Customer-focused mindset with calm and solution-oriented approach during critical situations.
Experience using AI-powered tools to support troubleshooting and improve productivity.
Degree in Computer Science, Engineering, Information Systems, Mathematics, or experience with ELK Query Language, programming, or prompt engineering is advantageous.

Obowiązki

Investigate and resolve complex technical and application-related issues collaboratively with Engineering, Product, and Infrastructure teams.
Work directly with customers to understand problems, identify root causes, and deliver solutions.
Take ownership of technical cases from investigation through resolution to ensure seamless customer experience.
Assess impact and priority of reported issues and coordinate with Product and Engineering teams for triage.
Support application maintenance, feature releases, and other technical activities including testing and communication.
Escalate issues when necessary while driving timely resolution and keeping stakeholders informed.

Benefity

Medical care
Life insurance
Multisport subscription

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Motife Sp. z o.o.

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