Technical Support Engineer

Our client is a global leader in HR technology, providing an end-to-end SaaS platform that supports the entire recruitment lifecycle. Their solutions combine cloud technology, automation, and cutting-edge AI to help businesses improve hiring processes and talent experiences.

• 2 years of experience supporting complex technical applications or software environments.
• Experience with automation tools or automated workflows.
• Good understanding of REST APIs, SQL, and relational databases.
• Knowledge of networking fundamentals and internet technologies, including email protocols such as SMTP and LDAP.
• Strong analytical and troubleshooting skills with methodical investigation and root cause identification.
• Excellent communication skills and confidence working with customers and cross-functional technical teams.
• Customer-focused mindset with calm and solution-oriented approach during critical situations.
• Experience using AI-powered tools to support troubleshooting and improve productivity.
• Degree in Computer Science, Engineering, Information Systems, Mathematics, or experience with ELK Query Language, programming, or prompt engineering is advantageous.

• Investigate and resolve complex technical and application-related issues collaboratively with Engineering, Product, and Infrastructure teams.
• Work directly with customers to understand problems, identify root causes, and deliver solutions.
• Take ownership of technical cases from investigation through resolution to ensure seamless customer experience.
• Assess impact and priority of reported issues and coordinate with Product and Engineering teams for triage.
• Support application maintenance, feature releases, and other technical activities including testing and communication.
• Escalate issues when necessary while driving timely resolution and keeping stakeholders informed.