DevOps/Senior Site Reliability Engineer

At Motorola Solutions, the Emergency Call Routing team develops ultra-highly available SaaS solutions providing geospatial and traditional call-routing capabilities for emergency calls such as 9-1-1 or 1-1-2 to public safety answering points. The team supports communities, regions, and states in emergency call management.

• BS in Computer Engineering (or equivalent degree).
• Minimum 3 years of professional software development experience.
• Excellent communication skills.
• Experience with Incident Response in Enterprise Environments.
• Experience developing cloud-based applications (Azure, AWS).
• Experience developing REST-based APIs and implementing microservice architectures.
• Experience with modern DevOps tooling including CI/CD pipelines.
• Familiarity with designing high-availability architectures.
• Familiarity with observability and monitoring.
• Familiarity with automated testing.
• Creativity and persistence in solving complex problems.
• Enthusiasm for learning technologies, architectures, processes, and best practices.

• Implement Monitoring/Observability objectives and maintain alert response playbooks.
• Create and reinforce high-availability (HA) and reliability strategy.
• Triage customer-reported incidents and problems to proper software teams.
• Maintain and report on Service Level Objectives (SLOs) and error budgets.
• Facilitate Chaos Engineering activities with multiple engineering teams.
• Develop SRE culture and share best practices across the Emergency Call Management organization.
• Provide on-call support focusing on Incident Command to meet regulatory reporting requirements.
• Assist customer support teams in creating customer-facing communication documents.
• Facilitate Failure Mode and Effects Analysis with engineering teams.

Motorola Solutions is an Equal Opportunity Employer. Employment consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or legally protected characteristic.