Technical CIAM Business Analyst - RDT Identity & Access Management (Warsaw or Madrid)

Roche is a global healthcare company with more than 100,000 employees dedicated to advancing science and ensuring access to healthcare worldwide. The company treats over 26 million people with its medicines and conducts over 30 billion diagnostic tests. This role supports customer identity services in a complex enterprise environment.

Education:

• Bachelor’s degree in Business, Information Technology, Computer Science, or related field (or equivalent practical experience).

Experience:

• Proven experience as a Business Analyst or similar role.
• Experience in Identity & Access Management, Customer Identity, digital platforms, or customer-facing systems.
• Experience in enterprise delivery environments with multiple stakeholders.

Technical Skills:

• Strong understanding of CIAM concepts such as registration, authentication, SSO, MFA, consent, profile lifecycle, and access control.
• Familiarity with identity standards such as OAuth 2.0, OpenID Connect, and SAML.
• Ability to interpret APIs, system integrations, data flows, and technical dependencies.
• Experience with tools such as Jira, Confluence, Visio, and Miro or equivalents.
• Familiarity with SAP Customer Data Cloud (SAP CDC) or similar CIAM platforms is an advantage.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and facilitation capabilities.
• Strong stakeholder management and influencing skills.
• Structured, proactive, and delivery-oriented mindset.
• Ability to work independently and within cross-functional teams.

Preferred Qualifications:

• Experience in regulated industries such as healthcare, life sciences, or finance.
• Experience with GxP processes and Computer System Validation (CSV) frameworks.
• Familiarity with ITIL processes and service management.
• Hands-on experience with ServiceNow.
• Experience in Agile / Scrum delivery models.
• Certifications such as CBAP, PMI-PBA, Agile BA, or Scrum are advantageous.

Business Analysis and Requirements Management:

• Gather, analyze, and document business requirements related to customer identity, registration, authentication, consent, profile management, and access journeys.
• Translate business needs into functional and technical requirements, user stories, process flows, and acceptance criteria.
• Challenge and refine requirements to ensure clarity, feasibility, and business value.
• Support prioritization of demand, backlog items, and roadmap initiatives.

Solution Design and Delivery Support:

• Work closely with architects, engineers, and product teams to shape fit-for-purpose CIAM solutions.
• Support design discussions by bringing process, customer journey, and business context.
• Ensure requirements are traceable through delivery, testing, and implementation.
• Participate in release planning, change activities, and deployment readiness.

Stakeholder Management and Collaboration:

• Engage with business, security, legal, compliance, digital, and IT stakeholders across multiple functions.
• Facilitate workshops, requirement sessions, and decision meetings.
• Communicate progress, risks, dependencies, and options clearly to technical and non-technical audiences.
• Build alignment across diverse stakeholder groups.

Governance, Risk, and Compliance:

• Support alignment with privacy and regulatory requirements such as GDPR and related frameworks.
• Ensure customer identity processes reflect governance, auditability, and security expectations.
• Contribute to control documentation and evidence gathering where required.

Continuous Improvement:

• Identify pain points, inefficiencies, and opportunities to simplify CIAM processes and customer journeys.
• Support KPI tracking, service improvement initiatives, and process optimization.
• Stay informed on CIAM trends, identity standards, and digital customer expectations.