Senior Medical Software Engineer - Complaint Handling

Roche is a global healthcare company with more than 100,000 employees focused on advancing science to ensure access to healthcare for generations to come. They serve over 26 million patients with medicines and conduct over 30 billion diagnostic tests worldwide.

• Degree in computer science or an IT-related field.
• Over 5 years of experience in software engineering or IT support functions.
• Strong ability to read and debug complex source code in different programming languages.
• Ability to work independently under uncertainty.
• Strong communication skills in English, including presenting technical work and influencing stakeholders.

• Handle complex medical software complaints, safety issues, and product inquiries for software products including on premise, cloud, and mobile apps.
• Manage the entire case lifecycle independently, from creation and classification to investigation, collaboration, documentation, and resolution.
• Transfer unresolved cases to the development department.
• Serve as a technical expert using source code analysis to identify root causes of software malfunctions.
• Interface with Affiliates and Country Organizations for quality-related communications and support regional partnerships.
• Use automation and data analytics skills to enhance case handling and proactively monitor product performance data.
• Act as a trusted technical proxy for the Principal Engineer when required.

The position requires working in hybrid mode with an average of two days per week in the office located in Warsaw. The employer respects personal data privacy and operates according to applicable legal requirements. Roche is an Equal Opportunity Employer.