Product Manager, Billing

• Deep domain expertise in subscription billing, invoicing, and recurring revenue infrastructure.
• Hands-on experience with Stripe Billing integration and configuration.
• Understanding of billing logic complexity including proration, upgrades/downgrades, dunning, tax handling, multi-currency, and revenue recognition.
• Market and competitive intelligence in billing and monetization.
• Experience with product strategy, roadmapping, business case development, and ROI analysis.
• Knowledge of SAFe and agile methodologies at scale.
• Data-driven decision-making skills.
• Working proficiency in English; other European languages are a plus.
• Experience leading billing or recurring revenue infrastructure products.
• Proven track record with large-scale Stripe Billing integration and operation.
• Experience with fast-moving, global billing infrastructure projects.
• Strong research capability and domain depth in billing and subscription economics.
• Understanding impacts of billing on retention, LTV, churn, and revenue recognition.
• Experience working in or alongside payment provider ecosystems.
• Ability to leverage AI-augmented product practices for discovery, analysis, and prototyping.

1. Product Vision & Strategy:

• Co-develop and maintain a clear, compelling product vision for Piano’s billing domain.
• Develop and own the billing roadmap balancing new capabilities, technical quality, and business priorities.
• Conduct ongoing market and competitive analysis, especially regarding Stripe Billing integration.
• Track Stripe’s product roadmap to identify build versus wait decisions.
• Define and communicate product positioning and go-to-market priorities.

2. Backlog Ownership at Program Level:

• Own and maintain the billing Program Backlog (Features and Enablers).
• Prioritize features using value-based frameworks and keep a groomed backlog.
• Lead PI Planning preparation including defining PI Objectives and presenting roadmaps.
• Validate Feature acceptance criteria and approve feature delivery.

3. Stakeholder Alignment & Communication:

• Serve as the primary voice of the customer and market within the ART.
• Collaborate with Sales, Pre-Sales, Customer Success, and Support to synthesize client feedback.
• Communicate roadmap and priorities clearly to stakeholders including executive leadership.
• Represent the product in customer-facing meetings and strategic discussions.

4. Business & Performance Management:

• Define and monitor billing product KPIs and OKRs focused on accuracy, efficiency, revenue, and integration reliability.
• Conduct product ROI analysis to support investment decisions.
• Manage product lifecycle from inception to end-of-life, collaborating on portfolio decisions.

5. Go-to-Market & Launch:

• Lead go-to-market strategy for new billing capabilities including beta programs and sales enablement.
• Collaborate with Marketing for effective product messaging.
• Define and oversee internal release processes ensuring team readiness.