Product Manager, Checkout

Piano is a company managing a portfolio of products including subscription commerce and checkout products. The Product Manager role focuses on owning Piano's customer-facing checkout surface and aligning it with the broader subscription strategy.

• Domain expertise in checkout, payments, and subscription commerce.
• Hands-on experience with Stripe strongly preferred.
• Front-end product instinct and design sensibility for working with design and engineering.
• Market and competitive intelligence skills.
• Experience in product strategy and roadmapping.
• Business case development and ROI analysis capability.
• Familiarity with Scrum, SAFe, and agility at scale.
• Data-driven decision making skills.
• Working proficiency in English.
• Experience applying AI-augmented product practices including discovery, analysis, synthesis, prototyping, and tooling.
• Demonstrated PM experience leading customer-facing checkout, payments, or subscription purchase surfaces.
• Proven track record of measurable conversion or revenue improvements through checkout iteration.
• Experience working in or alongside payment provider ecosystems with preference for Stripe.
• Understanding of subscription lifecycle economics, how checkout affects conversion, retention, LTV, and recurring revenue preferred.

Core responsibilities:

• Define and maintain a clear, compelling product vision for Piano's checkout aligned with overall subscription strategy.
• Develop and own the checkout roadmap over a 3–12 month horizon balancing capabilities, technical quality, and priorities.
• Conduct ongoing market and competitive analysis focused on checkout and payment provider capabilities.
• Define and communicate product positioning, target segments, and go-to-market priorities with Marketing and Sales.
• Own and maintain the checkout Program Backlog with Product Leadership, Architects, and other PMs.
• Prioritize features using value-based frameworks and maintain a well-groomed backlog.
• Lead PI Planning for checkout including defining objectives, presenting roadmap, and prioritizing.
• Validate Feature acceptance criteria and approve Features upon delivery.
• Serve as primary voice of customer and market within Agile Release Train for checkout work.
• Collaborate with Sales, Pre-Sales, Customer Success, and Support to gather feedback and market signals.
• Communicate roadmap and strategic priorities clearly to stakeholders including executives.
• Represent the product in customer-facing contexts such as executive meetings and conferences.
• Define and monitor checkout KPIs and OKRs focusing on conversion, completion rates, and revenue impact.
• Conduct product ROI analysis to justify investments and support budget discussions.
• Manage checkout product lifecycle from inception to end-of-life with Product Leadership.
• Lead go-to-market strategy for new capabilities and releases including beta programs, training, and sales enablement.
• Collaborate with Marketing and PMM for product messaging and promotional materials.
• Define and oversee internal release process to prepare teams before customer delivery.

Collaboration:

• Work closely with Product Owners to provide strategic context, prioritized Features, and acceptance criteria.
• Coordinate with Product Leadership on roadmap quality, strategic alignment, and scope decisions.
• Partner with Architecture & Engineering to understand technical constraints and feasibility.
• Collaborate with Product Design to set user experience goals focusing on conversion impact.
• Support Customer Success, Consulting & Support with knowledge transfer, documentation, and escalation processes.
• Enable Sales, Pre-Sales, and Marketing teams to confidently sell the product.