Application Operations / L2 Engineering 24/7
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MidFull-time·Umowa o pracę
#439833·Dodano dziś·0
Źródło: justjoin.itTech Stack / Keywords
application supportIncident managementLog analysisAzure DevOpsSQLMonitoring (Kibana, Grafana, Azure Monitor)regression testing
Firma i stanowisko
CGI is hiring for a role to support and maintain CSIRE, the central energy market information system. The position is part of a team responsible for system incident analysis, problem replication, and cooperation with development and infrastructure teams.
Wymagania
- Experience in Application Support, Production Support, Application Operations, QA, QA Automation, or L2 Engineering.
- Ability to diagnose applications issues in production environments.
- Skills in analyzing incidents, replicating problems, and performing structured technical diagnostics.
- Experience with manual and automated testing, including regression testing and deployment validation.
- Familiarity with test automation tools and frameworks (e.g., Robot Framework, Selenium, Playwright, PyTest).
- Basic programming or scripting knowledge (e.g., Python, Java, JavaScript, C#, Bash).
- Knowledge of incident management and Root Cause Analysis (RCA).
- Familiarity with Windows and Linux systems (RHEL is a plus).
- Skills in log analysis and identifying problem sources at application, database, or infrastructure levels.
- Practical knowledge of SQL and databases.
- Experience working with ticketing systems and knowledge of ITIL.
- Ability to prioritize and handle multiple tickets simultaneously.
- Very good command of Polish (minimum C1) and English (minimum B2).
Obowiązki
- Monitor and analyze incidents generated by the CSIRE system.
- Replicate reports and verify errors before escalating to other teams.
- Identify sources of problems at the application, database, or infrastructure level.
- Collaborate with development, testing, and infrastructure teams to resolve incidents.
- Verify environments after deployments and monitor regression tests.
- Create and update operational procedures and documentation (KMDB/KEDB).
- Participate in deployments, service windows, and maintenance tasks.
- Work in a 24/7 shift model.
Benefity
- Remote work or work from one of multiple offices in Poland.
- Health care plan Medicover Maxima including dental care.
- Medicover Sport Card.
- Life, accident, and serious illness insurance.
- Employee Support Program providing anonymous access to specialists including psychologists, therapists, and lawyers.
- CGI Stock Purchase Plan with company matching investment.
- Formalized creative work program allowing reporting up to 90% of time under proprietary cost acquisition.
- Profit Participation Plan (PPP) with annual bonuses based on business unit results.
- Referral program with rewards over 6000 PLN per referred employee.
- "Be Consultant" program for skill development, project rotation, and career path changes within the company.
- Mentoring program for knowledge sharing and skill growth.
- Extensive training programs including partner courses, professional certifications, and CGI Academia platform access.
Opieka zdrowotna
Karta sportowa
Ubezpieczenie
Udział w zyskach
Premie
Inne informacje
Praca zmianowa 24/7. Wymagana znajomość języka polskiego na poziomie minimum C1 oraz języka angielskiego na poziomie minimum B2.
CGI
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