Motorola Solutions

Technical Support Specialist

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NieokreśloneZdalnie·KrakówFull-time

#442650·Dodano miesiąc temu·4

Źródło: Motorola Solutions

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Tech Stack / Keywords

ONVIFCCNAMCSACompTIA A+IP networkingroutersVLANsRTPTCP/IPUDP

Firma i stanowisko

Motorola Solutions is a global leader in mission-critical communications and analytics. The Video Division focuses on innovative end-to-end solutions and AI-based surveillance systems installed in over 120 countries spanning various sectors including schools, transportation, healthcare, public venues, critical infrastructure, and government facilities. The company is advancing video analytics technology with products like Appearance Search and Unusual Motion Detection along with a cloud service platform.

Wymagania

Exceptional problem solving and time management skills
Ability to provide timely updates and manage customer expectations
Fluent in English (read, write, speak) with ability to communicate complex technical issues clearly
Self-starter with ability to work independently and collaboratively with minimal supervision
Capability to troubleshoot critical issues while maintaining effective communication
Agile learner with strong attention to detail
Working knowledge of applying technical concepts to troubleshooting
Experience installing, configuring, and troubleshooting software and hardware
Knowledge of IP networking fundamentals including routers, VLANs, RTP, TCP/IP, UDP, IGMP, and Multicasting
Minimum 2 years customer support in technical environments such as video surveillance, access control, telecommunication, cloud software, enterprise hardware, or IT helpdesk
Familiarity with video surveillance technology (cameras, ONVIF protocol, storage) and video streaming services is an asset
Bachelor's Degree/Diploma with technical background
Certifications such as CCNA, MCSA, CompTIA A+
At least 1 year experience with a CRM platform
Experience working in environments using the KCS Methodology

Obowiązki

Learn and maintain a strong understanding of Motorola Solutions software and products focusing on On-Prem Video Management, Cameras, and Access Control
Troubleshoot Motorola Solutions hardware, software, and systems via phone, chat, and remote access
Document software, hardware, and network information clearly in a case management system
Provide exceptional customer experience during calls, emails, chats, and escalations
Prioritize tasks including inbound calls, case management, live chat, emails, and repairs
Collaborate with regional and global support teams to ensure effective customer service
Be available for after-hours and weekend emergency support on call
Continuously learn new skills, technologies, and products to keep up with innovation pace

Benefity

Referral payment plan

Inne informacje

Motorola Solutions is an Equal Opportunity Employer and considers all qualified applicants without regard to legally protected characteristics.

Motorola Solutions

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