Product Support Analyst

We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle.

• Proficiency in English, including confidence in phone conversations.
• Strong communication, customer-service, and organizational skills.
• Ability to manage multiple cases and take ownership of customer issues.
• Willingness to learn new products and technical concepts.
• Previous customer service or support experience is an advantage, but entry-level candidates are welcome.
• Availability to work US hours (2pm - 10pm) and attend the office during the first eight weeks.
• Experience with SaaS products, support platforms, or SQL is a plus but is not required.

• Support customers through phone, live chat, and online cases.
• Investigate product-related questions and resolve issues clearly and efficiently.
• Manage your case queue, follow-ups, and customer communication.
• Document cases accurately and escalate bugs or complex issues when required.
• Work with Product Support, Engineering, and QA teams.
• Participate in training, coaching, and knowledge-sharing activities.