Motife Sp. z o.o.

Product Support Analyst

7000 - 8000 PLN/ mies./ mies.

NieokreśloneHybryda·KrakówFull-time

#443011·Dodano miesiąc temu·2

Źródło: MOTIFE

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Tech Stack / Keywords

SaaSSQL

Firma i stanowisko

We are hiring on behalf of our client, a global leader in HR technology, delivering an end-to-end SaaS platform that supports the entire recruitment lifecycle.

Wymagania

Proficiency in English, including confidence in phone conversations.
Strong communication, customer-service, and organizational skills.
Ability to manage multiple cases and take ownership of customer issues.
Willingness to learn new products and technical concepts.
Previous customer service or support experience is an advantage, but entry-level candidates are welcome.
Availability to work US hours (2pm - 10pm) and attend the office during the first eight weeks.
Experience with SaaS products, support platforms, or SQL is a plus but is not required.

Obowiązki

Support customers through phone, live chat, and online cases.
Investigate product-related questions and resolve issues clearly and efficiently.
Manage your case queue, follow-ups, and customer communication.
Document cases accurately and escalate bugs or complex issues when required.
Work with Product Support, Engineering, and QA teams.
Participate in training, coaching, and knowledge-sharing activities.

Benefity

Medical care
Life insurance
Sport subscription (Multisport)

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Motife Sp. z o.o.

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