Workplace Services Engineer

Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. It serves over 6,000 retailers and has a team of 440+ employees across offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic.

• 3+ years of experience in IT support, workplace engineering, IT operations, systems administration, or a similar hands-on role.
• Strong expertise managing Windows and macOS environments.
• Practical experience with office networking, including VPNs, firewalls, Wi-Fi, switches, and printers.
• Experience setting up and supporting workplace and meeting room technologies such as Google Meet, Cisco Webex, or similar platforms.
• Familiarity with MDM solutions such as JumpCloud or similar device management tools.
• Practical experience with Google Workspace and/or Microsoft 365, as well as collaboration tools such as Slack and Atlassian (Jira, Confluence, ServiceDesk).
• Experience with Identity and Access Management (IAM), including user access, SSO, onboarding/offboarding, and related integrations.
• Experience with vendor management, hardware procurement, license management, and IT asset management.
• Experience supporting or improving employee onboarding and offboarding processes, including device and access setup.
• Familiarity with automation, scripting, or workflow tools to streamline IT operations; hands-on experience with Python, PowerShell, Zapier, or similar tools is a strong advantage.
• Strong ownership, problem-solving, and communication skills, with the ability to work independently.
• Strong communication skills in Polish and English.

• Serve as the technical owner for office infrastructure across Gdańsk, Warsaw, and Prague, including networking, security, and office IT equipment.
• Identify and implement automation opportunities to improve efficiency and streamline IT processes such as onboarding/offboarding and device management.
• Act as a key point of contact for technical issues across Windows and macOS environments, VPNs, Identity and Access Management (IAM), and collaboration tools.
• Travel to offices in Warsaw and Prague to perform hands-on maintenance, new setup deployments, and provide on-site support when necessary.
• Administer and optimize the core corporate IT stack, including Google Workspace, Microsoft 365, Slack, and Atlassian (Jira/Confluence), and MDM solutions such as JumpCloud or similar.
• Manage IT vendor relationships, procurement, software licensing, and hardware asset inventory.