German Speaking Partner Technical Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with industry-leading organizations across the European BPO and Customer Support Services landscape. The company offers expertise in recruitment and consulting across healthcare and BPO industries worldwide.

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in technical support or the Customer Support Services sector.
• Strong problem-solving skills and ability to articulate technical concepts clearly.
• Excellent communication skills and professional demeanor.
• A proactive mindset to excel in competitive German-speaking jobs.

• Provide high-level technical support and consultancy to partners within the Customer Support Services network.
• Troubleshoot complex technical issues with precision for German-speaking clients.
• Maintain detailed documentation of all support interactions within the Customer Support Services ticketing system.
• Collaborate with cross-functional teams to optimize technical workflows and service delivery protocols.
• Act as a primary point of contact for resolving high-priority technical escalations effectively.
• Consistently meet performance benchmarks and contribute to team success.
• Advocate for partner success by providing proactive technical solutions and insights.

• Valid EU passport is mandatory.