Invia CEE x Travelplanet.pl x Wakacje.pl

IT Support Team Leader

Brak informacji o wynagrodzeniu

SeniorHybryda·GdańskFull-time

#444839·Dodano 28 dni temu·9

Źródło: nofluffjobs.com

Aplikuj teraz

Tech Stack / Keywords

IT SupportOperating systemJira ConfluenceCommunication skillsLeadershipITIL

Firma i stanowisko

Invia x Travelplanet.pl x Wakacje.pl is one of the largest travel groups in Europe, supporting over 6 million travelers annually through various teams including IT, Product, Data, Marketing, HR, Finance, Sales, and Customer Experience. The role is within the IT department, focusing on Service Desk operations and technical support.

Wymagania

Minimum of 4 years of experience in a Service Desk or similar environment, including at least 1 year in a Team Leader role
Practical IT knowledge, including troubleshooting skills related to operating systems, networks, and hardware
Hands-on experience with operating systems such as Microsoft Windows, Linux, and macOS
Ability to work with Key Performance Indicators (KPIs), including tracking performance and preparing reports
Experience with ticketing and documentation systems (e.g., Jira, Confluence)
Excellent communication skills and ability to collaborate with various stakeholders, including the business side
Proactive attitude towards challenges and excellent organizational skills
High level of self-reliance and strong teamwork skills
Ability to work under pressure and effectively manage the team during critical situations
Good command of English
Valid category B driving license

Nice to have:

Knowledge of ITIL processes and Service Desk tools
Experience in internal systems administration
Familiarity with IT security policies and regulatory compliance
Practical experience working with external vendors and optimizing business processes

Obowiązki

Managing the team, including planning, delegating, and monitoring tasks
Ensuring high-quality user support and escalating tickets to higher support tiers when necessary
Coordinating the team's actions during critical incidents
Collaborating with other IT and business departments to ensure service continuity
Monitoring and reporting on Key Performance Indicators (KPIs) and service quality
Training, mentoring, and developing the skills of team members
Managing relationships with external vendors and ensuring favorable cooperation terms
Participating in documenting and optimizing company-wide processes
Managing documentation processes and continuously improving Service Desk procedures
Ensuring team activities comply with the organization's security policies
Participating in operational meetings, preparing reports, and providing recommendations for improvements

Benefity

Hybrid working model with office presence at least 3 days per week
Opportunities for professional development aligned with business needs and career goals
Benefits cafeteria platform allowing choice of life insurance, sports card, lunch, and shopping vouchers
Cooperation in an international environment
Access to Audioteka and Pilot WP for personal development and relaxation
Use of AI-powered tools to support daily work
Discounts on products for employees, family, and friends
Comfortable office in Gdańsk – Alchemia with a friendly atmosphere
Option to join international educational trips to see destinations and hotels
Culture built on trust, open communication, feedback, and appreciation
Team ethos themed #Explore #Engage #Enjoy
Private healthcare
Flexible working hours
Life insurance
Discounts
Free coffee
No dress code

Opieka zdrowotna

Elastyczne godziny

Ubezpieczenie

Karta sportowa

Napoje w biurze

Invia CEE x Travelplanet.pl x Wakacje.pl

38 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz