Service Delivery Manager (Chile)

We are looking for an experienced and proactive Service Delivery Manager to oversee IT services for a renowned international research organisation relocated and based in Santiago, Chile. The role involves managing IT service delivery in complex, international environments including regular travel between Chilean sites.

• At least 5 years of experience in a Service Delivery Manager or similar role within the IT services industry
• Proven track record in managing IT service delivery in complex, international environments
• Solid knowledge of IT service management frameworks, ITIL certification is required
• Project management certification (e.g., PRINCE2, PMP) is a plus
• Experience in managing third-party vendors and external service providers
• Strong stakeholder management and negotiation skills
• Excellent team leadership and people management capabilities
• Business fluent English (min. C1); Spanish language skills will be an asset

• Manage end-to-end delivery of IT out-tasking services in line with SLAs and client expectations
• Lead and coordinate internal teams and external subcontractors
• Build and maintain strong relationships with key stakeholders, ensuring transparency and alignment
• Monitor service performance, identify areas for improvement, and implement corrective actions
• Drive operational excellence through continuous service improvement
• Act as the primary operational contact for clients and facilitate regular service reviews
• Support the development of service delivery processes and contribute to strategic improvements