Service Delivery Manager (Chile)

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MidOn-site·KrakówFull-time

#444861·Dodano 28 dni temu·8

Źródło: nofluffjobs.com

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Tech Stack / Keywords

JiraProject managementTeam managementBacklog managementrisk managementITIL Prince2PMPStakeholder management

Firma i stanowisko

We are looking for an experienced and proactive Service Delivery Manager to oversee IT services for a renowned international research organisation relocated and based in Santiago, Chile. The role involves managing IT service delivery in complex, international environments including regular travel between Chilean sites.

Wymagania

At least 5 years of experience in a Service Delivery Manager or similar role within the IT services industry
Proven track record in managing IT service delivery in complex, international environments
Solid knowledge of IT service management frameworks, ITIL certification is required
Project management certification (e.g., PRINCE2, PMP) is a plus
Experience in managing third-party vendors and external service providers
Strong stakeholder management and negotiation skills
Excellent team leadership and people management capabilities
Business fluent English (min. C1); Spanish language skills will be an asset

Obowiązki

Manage end-to-end delivery of IT out-tasking services in line with SLAs and client expectations
Lead and coordinate internal teams and external subcontractors
Build and maintain strong relationships with key stakeholders, ensuring transparency and alignment
Monitor service performance, identify areas for improvement, and implement corrective actions
Drive operational excellence through continuous service improvement
Act as the primary operational contact for clients and facilitate regular service reviews
Support the development of service delivery processes and contribute to strategic improvements

Benefity

Full relocation package to Santiago, including moving costs, visa processing, and accommodation
Key role in an international client environment with growth opportunities
Exciting and creative working environment with challenging tasks
Cooperation with experienced specialists
Flexible working hours and competitive vacation package aligned with Chilean labor law, plus special leave
Complementary private health insurance
Attractive local employee discounts in Chile
Sport subscription
Flat organisational structure
Lunch card
Small teams
International projects
Company car
Free coffee
Gym
Canteen
Playroom

Pakiet relokacyjny

Elastyczne godziny

Opieka zdrowotna

Karta sportowa

Firmowa stołówka

UNI-TEC

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