Mercier Consultancy Group

Hungarian Speaking Support Specialist - Work In Sofia, Bulgaria

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NieokreśloneZdalnie·SofiaFull-time

#445352·Dodano miesiąc temu·1

Źródło: Mercier Consultancy Group

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Firma i stanowisko

Mercier Consultancy Group is a premier international recruitment and BPO firm specializing in connecting top-tier talent to leading organizations in Europe, with a focus on professional integration in Bulgaria.

Wymagania

Native or fluent Hungarian language skills (spoken and written) are mandatory.
Previous professional experience in Customer Support Services is highly desirable.
Strong proficiency in English for multinational office collaboration.
Valid EU passport or legal right to work in Bulgaria.
Exceptional problem-solving skills with a customer-centric mindset.
Willingness to relocate to Sofia for an on-site position.

Obowiązki

Provide technical and functional support to customers via phone, email, and live chat.
Resolve customer inquiries accurately and empathetically in the Customer Support Services sector.
Maintain brand communication standards in Hungarian representing premium clients.
Document and track customer interactions using an internal CRM system.
Collaborate with international teams to optimize workflows.
Achieve key performance indicators and quality benchmarks.
Escalate complex issues to appropriate internal departments for resolution.

Benefity

Competitive monthly salary.
Fully paid training programs.
Comprehensive health insurance.
Fully paid relocation package including flight, transfer, and initial hotel stay.
Monthly performance bonuses based on individual contribution.
Additional perks including team events, social outings, and career progression opportunities.

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