Mercier Consultancy Group

Polish Speaking CX Specialist - Work In Sofia, Bulgaria

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NieokreśloneZdalnie·WrocławFull-time

#445529·Dodano miesiąc temu·5

Źródło: Mercier Consultancy Group

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Tech Stack / Keywords

CRM

Firma i stanowisko

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape.

Wymagania

Native or fluent Polish (spoken and written) proficiency.
Professional command of English.
Valid EU passport or right to work in Bulgaria.
Strong interpersonal skills and passion for customer support services.
Previous experience in CX or customer-facing roles is an advantage.
Ability to relocate to Sofia for an on-site position.

Obowiązki

Deliver premium-level support to customers via phone, email, and live chat within the customer support services sector.
Represent clients by ensuring Polish-speaking users receive timely and accurate resolutions.
Maintain a deep understanding of product updates and company policies to provide expert guidance.
Document all interactions meticulously within the CRM system.
Collaborate with cross-functional teams to escalate complex customer issues.
Meet and exceed personal and team KPIs including response times and customer satisfaction scores.
Participate in feedback loops to improve service quality in the Polish language market.

Benefity

Competitive monthly salary.
Fully paid training.
Comprehensive health insurance.
Fully paid relocation package including flight, transfer, and hotel.
Attractive monthly performance bonus.
Career development paths in a leading customer support hub.

Pakiet relokacyjny

Dofinansowanie szkoleń

Opieka zdrowotna

Premie

Inne informacje

Valid EU passport or right to work in Bulgaria required.
Must relocate to Sofia, Bulgaria for the position.

Mercier Consultancy Group

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