Polish Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape.

• Native or fluent Polish (spoken and written) proficiency.
• Professional command of English for international communication.
• Valid EU passport or right to work in Bulgaria.
• Strong interpersonal skills and passion for customer support services.
• Previous CX or customer-facing experience is a significant advantage.
• Ability to relocate to Sofia for the on-site position.

• Deliver premium-level support to customers via phone, email, and live chat within the customer support sector.
• Represent clients ensuring timely and accurate resolutions for the Polish-speaking user base.
• Maintain a deep understanding of product updates and company policies to guide users.
• Document interactions thoroughly within the CRM system.
• Collaborate with cross-functional teams to escalate complex issues.
• Strive to meet and exceed personal and team KPIs including response times and customer satisfaction.
• Participate in feedback loops to improve service quality in the Polish market.

Valid EU passport or right to work in Bulgaria required.