Russian Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international recruitment and BPO firm specializing in connecting world-class talent with industry-leading organizations globally, with a focus on the Gaming & Esports sector.

• Native or fluent Russian (spoken and written).
• Strong proficiency in English.
• Genuine passion for mobile gaming, specifically Supercell titles.
• Excellent problem-solving skills and customer-centric mindset.
• Valid EU passport or legal right to work in Bulgaria.
• Previous experience in customer support or gaming industry is an advantage.

• Deliver exceptional customer service to the Russian-speaking user base of Supercell gaming titles.
• Troubleshoot technical issues, billing inquiries, and account management concerns.
• Maintain knowledge of current game mechanics, events, and community trends.
• Identify and escalate recurring technical bugs or player feedback to development and QA teams.
• Foster a positive and welcoming environment for players.
• Contribute to continuous improvement of support protocols in the Gaming & Esports center.

• Valid EU passport or legal right to work in Bulgaria required.