Mercier Consultancy Group

Russian Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

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NieokreśloneZdalnieFull-time

#445537·Dodano 26 dni temu·1

Źródło: Mercier Consultancy Group

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Tech Stack / Keywords

GamingSupercellCustomer Support

Firma i stanowisko

Mercier Consultancy Group is a premier international recruitment and BPO firm specializing in connecting world-class talent with industry-leading organizations globally, with a focus on the Gaming & Esports sector.

Wymagania

Native or fluent Russian (spoken and written).
Strong proficiency in English.
Genuine passion for mobile gaming, specifically Supercell titles.
Excellent problem-solving skills and customer-centric mindset.
Valid EU passport or legal right to work in Bulgaria.
Previous experience in customer support or gaming industry is an advantage.

Obowiązki

Deliver exceptional customer service to the Russian-speaking user base of Supercell gaming titles.
Troubleshoot technical issues, billing inquiries, and account management concerns.
Maintain knowledge of current game mechanics, events, and community trends.
Identify and escalate recurring technical bugs or player feedback to development and QA teams.
Foster a positive and welcoming environment for players.
Contribute to continuous improvement of support protocols in the Gaming & Esports center.

Benefity

Competitive Monthly Salary
Fully Paid Training on proprietary gaming support systems
Comprehensive Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel accommodation)
Monthly Performance Bonus linked to service quality and KPIs
Modern, gaming-focused office environment in Sofia
Career development paths within Gaming & Esports sector

Pakiet relokacyjny

Dofinansowanie szkoleń

Opieka zdrowotna

Premie

Inne informacje

Valid EU passport or legal right to work in Bulgaria required.

Mercier Consultancy Group

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