Russian Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria
Brak informacji o wynagrodzeniu
NieokreśloneFull-time
#445537·Dodano 4 dni temu·0
Źródło: Mercier Consultancy GroupTech Stack / Keywords
GamingSupercellCustomer Support
Firma i stanowisko
Mercier Consultancy Group is a premier international recruitment and BPO firm specializing in connecting world-class talent with industry-leading organizations globally, with a focus on the Gaming & Esports sector.
Wymagania
- Native or fluent Russian (spoken and written).
- Strong proficiency in English.
- Genuine passion for mobile gaming, specifically Supercell titles.
- Excellent problem-solving skills and customer-centric mindset.
- Valid EU passport or legal right to work in Bulgaria.
- Previous experience in customer support or gaming industry is an advantage.
Obowiązki
- Deliver exceptional customer service to the Russian-speaking user base of Supercell gaming titles.
- Troubleshoot technical issues, billing inquiries, and account management concerns.
- Maintain knowledge of current game mechanics, events, and community trends.
- Identify and escalate recurring technical bugs or player feedback to development and QA teams.
- Foster a positive and welcoming environment for players.
- Contribute to continuous improvement of support protocols in the Gaming & Esports center.
Benefity
- Competitive Monthly Salary
- Fully Paid Training on proprietary gaming support systems
- Comprehensive Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel accommodation)
- Monthly Performance Bonus linked to service quality and KPIs
- Modern, gaming-focused office environment in Sofia
- Career development paths within Gaming & Esports sector
Pakiet relokacyjny
Dofinansowanie szkoleń
Opieka zdrowotna
Premie
Inne informacje
- Valid EU passport or legal right to work in Bulgaria required.
Mercier Consultancy Group
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