Lead Observability Engineer (New Relic)

• 6+ years of experience in observability or Site Reliability Engineering
• Hands-on experience consolidating observability/telemetry for AI agent estates in production agentic AI projects, including multi-tenant New Relic or equivalent aggregation
• Expertise in New Relic or equivalent SaaS observability platforms operated as a multi-tenant consolidation layer
• Skills in cross-account and cross-tenant telemetry aggregation and reporting
• Familiarity with Technical, Business, and Audit observability segregation models
• Proficiency in NRQL, dashboards-as-code, and alert-policy-as-code practices
• Knowledge of OpenTelemetry and ADOT consumption fundamentals

Nice to have:

• Familiarity with AWS Bedrock AgentCore observability (Transaction Search, GenAI Observability)
• Background in Kinesis Firehose metric/log forwarding pipelines (CloudWatch to New Relic)
• Knowledge of cost/token attribution modeling for GenAI workloads
• Skills in Crossplane-based provisioning of observability resources

• Own the multi-tenant New Relic consolidation layer aggregating telemetry across the agent estate
• Administer New Relic at scale, including management account setup and cross-account configuration
• Build and maintain cross-account NRQL queries aggregating telemetry from multiple project tenants
• Develop dashboards-as-code and alert-policy-as-code using the Terraform New Relic provider and Crossplane
• Configure New Relic alert policies routed to Opsgenie, with planned migration to ServiceNow
• Consume OpenTelemetry / ADOT data through OTLP and Firehose ingestion into New Relic
• Design metric dimensions for large agent estates ensuring stable, low-cardinality facets
• Maintain segregation across Technical, Business, and Audit observability models

EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product, and platform engineering, EPAM empowers clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.