Duco Technology Poland Sp. z o.o.

Support Specialist

7900 - 10.5k PLN7900 - 10 500 PLN/ mies./ mies.UoPUmowa o pracę (brutto)

MidHybryda·WrocławFull-time·Umowa o pracę

#446823·Dodano 24 dni temu·4

Źródło: nofluffjobs.com

Aplikuj teraz

Tech Stack / Keywords

SQL JiraTableauAWS

Firma i stanowisko

Duco is a company on a mission to reduce the time spent on data-related work by 90%. They offer an enterprise data automation platform that automates data controls using technologies like no-code, cloud, and AI. Their clients include some of the largest global financial institutions such as international banks, brokers, exchanges, asset managers, hedge funds, administrators, service providers, and corporate entities. Duco is headquartered in London with offices in New York, Wroclaw, Singapore, and Antwerp.

Wymagania

Experience in customer support with technical products, preferably in SaaS products.
Practical experience querying SQL databases.
Familiarity with JIRA and Confluence.
Experience working directly with external customers via email, phone, or video.
Excellent communication and interpersonal skills.
Ability to take ownership of issues including problem-solving and diving deep into technical detail.
Self-sufficiency in researching support tickets through various methods including technical documentation.
Ability to manage a busy workload and balance multiple priorities.
Positive, flexible, solutions- and ideas-focused approach.
Willingness to support Polish public holidays on a rotational basis.
Some practical experience in a programming language (Python, Ruby, JS) and/or a BI tool (e.g. Postman, Tableau).

Nice to have:

Experience with Groundcover and AWS.

Obowiązki

Registering, prioritising, and documenting all tickets reported to the Support team using relevant tools, following incident management procedures.
Investigating and conducting root cause analysis into reported issues using a variety of tools.
Providing technical support to clients.
Communicating and coordinating issues affecting customers internally and directly with end-users.
Managing customer escalations and expectations, and communicating with various stakeholders.
Understanding customer needs including relevant features and configuration requests.
Conducting calls with customers to help them and manage each case until fully resolved.
Participating in knowledge sharing among colleagues.
Translating business needs into technical language and vice versa.

Benefity

Flat organizational structure
Training budget
Private healthcare
International projects
Multisport sport subscription
Insurance
Small teams
Unlimited holidays
Employee referral bonus
Employee assistance program (EAP WellBee)
Family leave policy
Volunteering days off
Free coffee
Bicycle parking
Shower
Free snacks
Free beverages
Startup atmosphere
Modern office
Free parking

Dofinansowanie szkoleń

Opieka zdrowotna

Karta sportowa

Ubezpieczenie

Płatny urlop

Premie

Parking dla rowerów

Prysznic

Darmowe przekąski

Napoje w biurze

Duco Technology Poland Sp. z o.o.

2 aktywne oferty

Zobacz wszystkie oferty

Aplikuj teraz