EPAM Systems

Lead ServiceNow Developer (ITSM)

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SeniorZdalnie·ŁódźFull-time

#447495·Dodano 26 dni temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

ServiceNowServiceNow CMDBFlow DesignerIntegration HubClient Scriptsservice catalogIncident managementITIL REST SOAP

Podsumowanie oferty

The role involves leading the design, implementation, enhancement, and support of IT Service Management (ITSM) solutions, focusing on ITSM modules and processes. The developer will provide leadership to delivery teams and act as an advisor to business and IT stakeholders, driving process improvements and ITSM platform enhancements.

Wymagania

6+ years of experience with ServiceNow, including 3+ years leading ITSM implementations
Expertise in Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, Service Catalog, and CMDB
Understanding of ITIL processes and service management frameworks
Experience configuring and customizing ServiceNow applications and workflows
Hands-on experience with Flow Designer, Integration Hub, and Business Rules
Hands-on experience with Client Scripts, UI Policies, Service Catalog, and CMDB
Experience with REST and SOAP integrations
Knowledge of ServiceNow platform architecture and best practices
Strong stakeholder management and consulting skills
Proven ability to lead cross-functional teams and large-scale implementations
Excellent problem-solving and decision-making capabilities
Strong written and verbal communication skills, customer-centric mindset
Proficiency in English at B2+ level

Nice to have:

Experience with AI-driven service management capabilities such as Now Assist for ITSM, Virtual Agent, predictive intelligence, and workflow automation
Experience defining ITSM KPIs, SLAs, OLAs, and operational dashboards for executive reporting
Exposure to enterprise-scale transformation programs and platform governance

Obowiązki

Lead implementation and optimization of core ITSM modules including Incident, Problem, and Change Management
Extend leadership to Request Management, Knowledge Management, Service Catalog, CMDB & Asset Management, and Major Incident Management
Drive ITIL-aligned process improvements and best practices in service management
Collaborate with stakeholders to identify opportunities for process automation and operational excellence
Establish governance and operational standards for ITSM processes
Lead end-to-end ITSM implementations, enhancements, and platform upgrades
Gather requirements, conduct workshops, and translate business needs into scalable solutions
Design and configure applications, workflows, forms, UI policies, business rules, and integrations
Oversee platform health, performance, and ongoing support activities
Manage production incidents, root cause analysis, and service improvement initiatives
Lead and mentor developers, administrators, and analysts; act as primary contact for business stakeholders and leadership
Drive continuous improvement initiatives and adoption of new capabilities, including AI-powered features

Benefity

Opportunity to work with top tech minds driving innovation in AI, cloud, and digital platform modernization
Supportive team and agile, startup-like culture
Hybrid work mode and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs including mentoring and certification (Anthropic, Gemini, GCP, Azure, AWS)
English language classes
Stable pay and participation in Employee Stock Purchase Plan with 15% discount
Benefits package including health insurance, multisport, and shopping vouchers
Referral bonuses up to $2,000
Offices with entertainment and relaxation zones, table tennis, football, free snacks and coffee
Corporate, social, and well-being events

Elastyczne godziny

Opieka zdrowotna

Karta sportowa

Płatny urlop

Udziały pracownicze

Premie

Darmowe przekąski

Napoje w biurze

Spotkania integracyjne

Kursy językowe

Budżet konferencyjny

Dofinansowanie szkoleń

Inne informacje

By applying, candidates consent to the processing of personal data by EPAM Systems (Poland) sp. z o.o. for recruitment purposes in accordance with their Privacy Policy. Benefits listed are available to employees only. The company is open to cooperation with Contractors with individually agreed B2B terms. Only selected candidates will be contacted.

EPAM Systems

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