EPAM Systems

Lead ServiceNow Business Analyst

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SeniorZdalnie·ŁódźFull-time

#447558·Dodano 26 dni temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

ServiceNowBusiness AnalysisIT Service ManagementRequirements gatheringStakeholder ManagementCustomer Service ManagementGovernance

Podsumowanie oferty

Lead business analysis activities across multiple ServiceNow domains, driving strategic requirements management, governance frameworks, and cross-functional collaboration. Guide standards, methodologies, and best practices for business analysis. Work with business stakeholders, platform teams, and implementation partners to support ITSM, CSM, IRM/GRC, and other service management capabilities.

Wymagania

7+ years of Business Analysis experience, including a minimum of 3 years of ServiceNow BA experience
Expertise in ITSM and CSM, with IRM/GRC, TPRM and Privacy preferred
Proven experience leading and mentoring BA teams, driving requirements management and establishing analysis standards
Background in supporting governance, operating model, service ownership and capability development
Experience with enterprise platforms through implementation, transition, stabilization and continuous improvement
Experience with greenfield ServiceNow implementations
Strong preference for out-of-the-box solution design and platform standardization
Experience working with external implementation partners
Familiarity with enterprise-scale ServiceNow environments
Capability to balance implementation activity with long-term platform ownership, operational support, governance and continuous improvement
English proficiency at B2 level or higher

Obowiązki

Lead business analysis activities across multiple ServiceNow domains
Define and establish BA standards, methodologies and best practices
Facilitate workshops with business and technology stakeholders
Lead requirements gathering, management, prioritization and documentation
Provide leadership across ITSM, CSM, IRM/GRC, TPRM, Privacy and service management capabilities
Support operating model design, governance processes and service ownership frameworks
Drive operational readiness and business adoption
Act as primary liaison between business teams, platform teams and implementation partners
Drive process harmonization and challenge requirements that deviate from standard ServiceNow capability
Support the Platform Owner with backlog governance, roadmap planning, benefits realization and adoption
Ensure traceability from business objectives through testing, operational readiness and post-deployment improvement
Mentor Business Analysts and support capability development

Benefity

Hybrid work mode with opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs
Thought leadership, mentoring, soft skills and well-being programs
Certification opportunities (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package including health insurance, multisport, shopping vouchers
Referral bonuses up to $2,000
Offices with entertainment and relaxation zones, table tennis and football
Free snacks and coffee
Corporate, social and well-being events

Dofinansowanie szkoleń

Budżet konferencyjny

Kursy językowe

Opieka zdrowotna

Karta sportowa

Premie

Udziały pracownicze

Płatne święta

Darmowe przekąski

Napoje w biurze

Spotkania integracyjne

Inne informacje

Benefits listed above are available to employees only. Open for working with Contractors. Terms of B2B cooperation agreements are agreed individually. Only selected candidates will be contacted. By applying, you agree to the processing of your personal data by EPAM Systems (Poland) sp. z o.o. for recruitment purposes as per the Privacy Policy.

EPAM Systems

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