EPAM Systems

Lead ServiceNow Developer (ITSM)

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SeniorZdalnie·PoznańFull-time

#447616·Dodano 26 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

ServiceNowServiceNow CMDBServiceNow DiscoveryFlow DesignerClient ScriptsUI Policiesservice catalogIncident management

Podsumowanie oferty

The Lead ServiceNow Developer (ITSM) will lead the design, implementation, enhancement, and support of IT Service Management solutions. The role involves leading the implementation of core ITSM modules like Incident, Problem, and Change Management, and providing leadership to delivery teams. The candidate will collaborate with business and IT stakeholders for process automation and oversee platform health and support activities.

Wymagania

6+ years of ServiceNow experience with at least 3+ years leading ITSM implementations
Expertise in Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, Service Catalog, and CMDB
Understanding of ITIL processes and service management frameworks
Experience configuring and customizing ServiceNow applications and workflows
Hands-on experience with Flow Designer, Integration Hub, and Business Rules
Hands-on experience with Client Scripts, UI Policies, Service Catalog, and CMDB
Experience with REST and SOAP integrations
Knowledge of ServiceNow platform architecture and best practices
Strong stakeholder management and consulting skills
Proven ability to lead cross-functional teams and large-scale implementations
Excellent problem-solving and decision-making capabilities
Strong written and verbal communication skills, with a customer-centric mindset focused on service excellence
Proficiency in English at a B2+ level

Nice to have:

Experience implementing AI-driven service management capabilities such as Now Assist for ITSM, Virtual Agent, predictive intelligence, and workflow automation
Experience defining ITSM KPIs, SLAs, OLAs, and operational dashboards for executive reporting
Exposure to enterprise-scale transformation programs and platform governance

Obowiązki

Lead the implementation and optimization of core ITSM modules including Incident Management, Problem Management, and Change Management
Extend leadership to Request Management, Knowledge Management, Service Catalog, CMDB & Asset Management, and Major Incident Management
Drive ITIL-aligned process improvements and service management best practices
Collaborate with business and IT stakeholders to identify opportunities for process automation and operational excellence
Establish governance and operational standards for ITSM processes
Lead end-to-end ITSM implementations, enhancements, and platform upgrades
Gather requirements, conduct workshops, and translate business needs into scalable solutions
Design and configure applications, workflows, forms, UI policies, business rules, and integrations
Oversee platform health, performance, and ongoing support activities
Manage production incidents, root cause analysis, and service improvement initiatives
Lead and mentor developers, administrators, and analysts, acting as the primary point of contact for business stakeholders and leadership teams
Drive continuous improvement initiatives and adoption of new capabilities, including AI-powered features

Benefity

Top tech minds driving innovation in AI, cloud and digital platform modernization
Supportive team and agile, startup-like culture
Hybrid by design mode and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs
Thought leadership, mentoring, soft skills and well-being programs
Certification (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package (health insurance, multisport, shopping vouchers)
Referral bonuses up to $2,000
Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
Corporate, social and well-being events

Elastyczne godziny

Kursy językowe

Budżet konferencyjny

Dofinansowanie szkoleń

Spotkania integracyjne

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Udział w zyskach

Premie

Darmowe przekąski

Napoje w biurze

Inne informacje

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice

EPAM Systems

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