Michael Page

Manager SysOps

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SeniorHybryda·GdańskFull-time

#447794·Dodano 25 dni temu·2

Źródło: nofluffjobs.com

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Tech Stack / Keywords

ITILCloudAPIAzureDegreeExcelOutlookSharePoint

Firma i stanowisko

We are recruiting for Acrisure, a global fintech and insurance solutions company significantly expanding its presence in Poland through a new operational hub in Gdańsk. The Gdańsk office supports Acrisure's international operations in Finance & Accounting, FP&A, Compliance, IT, Cybersecurity, and HR. Acrisure operates across 19 countries, employs around 20,000 people, and generates approximately $5 billion in annual revenue. The company operates in the Technology & Telecoms industry, focusing on IT Project & Programme Management.

Wymagania

Strong understanding of ITSM and ITIL frameworks.
Experience leading and motivating teams, managing day-to-day delivery, and driving operational results.
Experience supervising technical teams including hiring, coaching, and performance management.
Working knowledge of ServiceNow, cloud and API operations (Azure preferred), and enterprise application integrations.
Able to work independently with high interaction with team members.
Demonstrated teamwork, motivation, positive behavior, and goal achievement effort.
Self-motivated and driven.
Effective written and verbal communication skills.
Outstanding problem-solving and customer service skills.
Excellent time management and prioritization.
Attention to detail and accuracy.
Ability to multitask, prioritize, and handle confidential data responsibly.
Maintain professional demeanor and positive attitude.
Bachelor's degree or equivalent experience.
Preferably ServiceNow System Administrator certification or equivalent.
Minimum 3 to 5 years experience in IT operations or service delivery.
Minimum 2 years supervisory or team-lead experience.
Experience with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and SharePoint.

Obowiązki

Operations and Service Reliability:

Oversee daily operations of enterprise service technologies to meet availability, performance, and reliability targets.
Lead incident, problem, and change management processes with rapid resolution and root-cause remediation.
Monitor and report operational health metrics, proactively resolving risks.

Delivery and Execution:

Manage execution of platform enhancements, automation initiatives, and integration work across ServiceNow, Azure API Management, and enterprise applications.
Translate platform roadmap into delivery plans, coordinating priorities, timelines, and resources.
Ensure delivered solutions follow best practices, prioritize out-of-the-box functionality, and fit enterprise scale.

Team Leadership:

Lead and develop operations and delivery staff, fostering accountability and growth.
Set performance expectations, provide coaching and feedback.
Provide technical and operational guidance to administrators, developers, integration engineers, and analysts.

Governance and Compliance:

Enforce platform and operational governance policies ensuring compliance with regulations and standards.
Drive documentation, training, and refinement of operational standards, runbooks, and application monitoring.
Maintain disciplined intake, ownership, and handoff processes.

Stakeholder Management:

Collaborate with business leaders, IT teams, and end-users to understand operational needs.
Work with service owners and architecture teams to surface simplification and reuse opportunities.

Innovation and Improvement:

Identify opportunities to leverage new features, automation, and AI capabilities.
Champion continuous improvement to reduce manual effort through automation.

Budget and Performance:

Provide input to budget planning and resource allocation.
Define and track KPIs for operational success and improvements.

Benefity

Private healthcare package with Luxmed
Life insurance with Unum
MyBenefit cafeteria platform
Hybrid work model: 3 times per week from the office in Gdańsk (after completing 3 months probation period working 4 times per week from office)
Relocation support with financial assistance for selected roles
Competitive compensation reflecting impact
Real career growth and learning opportunities within a global organization
Additionally: Private healthcare

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