Site Reliability Engineer (NOC Automation) - Splunk

Splunk, a Cisco company, helps organizations turn data into action and strengthen the resilience of their digital systems. Cisco builds a more resilient digital world through its security and observability portfolio.

• B.S. degree in a related field or equivalent work experience (5+ years).
• 3+ years of experience in systems or network administration in a cloud environment, including incident response and major incident management.
• Proven experience developing maintainable python/go automation, operational tooling, or production support utilities.
• Experience using Unix or Linux systems and shell scripting.
• Experience using Git and participating in code review workflows.
• Working knowledge of software engineering practices, including modular design, testing, debugging, exception handling, logging, and documentation.
• Ability to translate manual operational procedures into safe, repeatable automated workflows.
• Understanding of production automation risks, including permissions, secrets management, validation, rollback, and human approval points.
• Strong troubleshooting, prioritization, collaboration, and communication skills, effective during major service outages.

• Monitor and support large-scale Splunk Cloud deployments, ensuring service reliability, availability, and performance.
• Respond to monitoring alerts and production incidents according to defined playbooks and procedures.
• Participate in 24/7 operations and on-call support.
• Investigate complex issues across cloud infrastructure, Linux systems, networking, distributed services, and application code.
• Participate in post-incident reviews and turn findings into operational and automation improvements.
• Identify repetitive, manual, or error-prone operational tasks suitable for automation.
• Convert operational runbooks into reliable automated workflows.
• Use Git-based development, peer review, documentation, and cross-functional collaboration to maintain and improve operational automation.