ServiceNow CMDB Asset Management Specialist, Officer

State Street is a company that helps institutional investors manage risk, respond to challenges, and drive performance and profitability globally. They emphasize inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks. The company is an equal opportunity employer considering all qualified applicants without discrimination.

• Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
• Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.
• Strong analytical and problem-solving skills focused on data quality and process improvement.
• Working knowledge of ServiceNow Discovery and system integrations including APIs, data imports, and third-party tools.
• Minimum 8-10 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions.

Nice to have:

• ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications.
• ITIL v3 or v4 certification with advanced knowledge of ITIL best practices.
• Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models.

• Own and manage the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB, ensuring data accuracy, completeness, and consistency.
• Collaborate with ServiceNow developers, solution architects, and integration teams to ensure seamless data flow between CMDB, discovery tools, and external systems.
• Monitor, analyze, and report on CMDB health metrics such as completeness, correctness, and compliance.
• Lead remediation efforts to address gaps in CMDB data and quality.
• Support ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data.
• Ensure CMDB processes and data support audit, risk, security, and regulatory requirements.

The minimum salary quoted applies to the primary location; salary may differ if working elsewhere. Salary determination considers multiple factors such as job description, skills, working hours, diligence, and other objective and non-discriminatory criteria relevant to State Street employees. Employees are eligible for discretionary annual performance-based awards. The company follows equal opportunity employment policies without discrimination.