Product Manager (Personalized Care)

LUX MED plans to build a new quality of digital experience in healthcare for over 2 million clients using their Patient Portal and millions more in the future. The company seeks a Product Manager responsible for ensuring clients understand their health needs and find personalized solutions.

• Minimum 3-5 years managing B2C digital products with documented impact on engagement and retention, including at least one product where personalization or user data was core.
• Experience with adaptive products such as health and wellbeing apps, fintech, subscriptions, e-commerce, lifestyle.
• Practical continuous discovery skills: client interviews, A/B testing, prototyping, quantitative data analysis.
• Advanced product data work: operational SQL, analytics tools like PostHog/GA4, funnel and cohort building, diagnosing pain points.
• Understanding of AI products to design useful and safe AI-integrated solutions.
• Bonus: personal projects involving health dashboards, agents monitoring health data, or smartwatch data experiments.
• Comfortable collaborating with clinical teams, recognizing the importance of safety and data while negotiating pragmatically.
• Ability to defend product decisions under medical, legal, business, and technical pressures.
• Daily work with Figma, Miro, and AI tools for decision-making.
• Knowledge of WCAG 2.2 AA standards and regulations on medical data is mandatory.
• English language proficiency for documentation, meetings, international benchmarks.

• Responsible for personalized care experience for clients opening the app and seeing what matters to them with appropriate health care paths.
• Ensure the app understands client needs and preferences and converts this understanding into real value, measured by easier and more effective use of LUX MED health services.
• Build core application features integrating health and support matters to help clients manage their health daily.
• Work with two client types: external clients with real health needs and internal clinical and operational teams co-designing services and experience.
• Solve problems and achieve business results without a predefined roadmap.
• Collaborate in a product triad with Product Designer and Software Engineer Lead and cross-functional teams (engineers, clinicians, data, operations, marketing, sales) to make evidence-based decisions.
• Lead continuous discovery through weekly user interviews, quantitative assumption validation, and data analysis.
• Address four product risks before building solutions with the team.
• Measure outcomes, not output; delivered functions must bring value to clients and business.
• Validate regulatory and ethical risks concerning medical data, GDPR, and content quality and safety in health, emphasizing trust.