Capgemini

Incident Manager (French)

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SeniorOn-site·KatowiceFull-time

#448718·Dodano 24 dni temu·0

Źródło: Capgemini

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Tech Stack / Keywords

ITILAICloudSalesforce Java GenAI

Firma i stanowisko

Capgemini is the business transformation partner for enterprises in the age of AI. They combine AI, technology, and human ingenuity to help organizations innovate and grow. With nearly 60 years of expertise and over 410,000 team members in more than 50 countries, they deliver measurable business outcomes at scale across AI, cloud, and data.

Wymagania

Proven experience in Incident Management, Service Operations, IT Operations, or Service Delivery.
Experience managing Major Incidents in complex enterprise environments.
Strong understanding of ITIL Incident and Major Incident Management processes.
Experience coordinating cross-functional technical teams.
Excellent organizational and prioritization skills.
Strong verbal and written communication skills in French.
Ability to remain calm and effective under pressure.

Obowiązki

Own and manage the full lifecycle of Major Incidents through service restoration.
Assess incident severity, business impact, and required response levels.
Determine and initiate escalation to Major Incident, Mobilization, or Crisis Management.
Lead incident bridges and coordinate cross-functional technical teams.
Mobilize internal, external, and vendor resources to support resolution efforts.
Provide clear and timely communication to stakeholders, customers, and senior leadership.
Coordinate activities across L1/L2/L3 support teams, infrastructure, application teams, and third parties.
Validate resolutions, confirm service recovery, and prepare incident reports.

Benefity

Private medical care with Medicover including additional packages (dental, senior care, oncology) on preferential terms.
Life insurance.
Access to 40+ benefits on NAIS platform including Netflix, Spotify, or Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google).
Free access to Education First languages platform, TED Talks, and Udemy Business materials and trainings.
Community Hub with over 20 professional communities including Salesforce, Java, Cloud, IoT, Agile, AI.

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

Dofinansowanie szkoleń

Budżet konferencyjny

Inne informacje

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. Candidates are evaluated based on qualifications and performance, not personal characteristics.

Capgemini

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