IT Support Specialist

Devire Outsourcing IT offers B2B contracts to IT specialists for projects with clients producing innovative technological solutions. This role supports a multinational company specializing in products and solutions for the health of domestic and farm animals.

• Minimum 3 years experience as IT Support Specialist or similar in a corporate environment.
• Fluent Polish and English enabling effective communication with users, IT team, and vendors.
• Very good knowledge of Windows operating system, Microsoft Office, and standard IT tools and software.
• Ability to diagnose and resolve hardware and software problems.
• Independent task execution and teamwork skills.
• Strong communication skills and professional user service approach.
• Attention to detail and quality in task execution.
• Ability to prioritize and manage multiple tasks and deadlines in a dynamic environment.

Nice to have:

• Experience managing mobile devices with iOS and Android.
• Knowledge of corporate encryption solutions.
• Experience managing Windows computers/laptops using Active Directory.
• Experience with conference room technology including Microsoft Teams Rooms and AV equipment.

• Provide first and second line IT support via phone, email, remote and onsite.
• Diagnose and resolve issues related to operating systems, applications, network connectivity, security, and peripheral devices.
• Manage hardware including computers, telephony, printers, and other IT equipment.
• Perform repairs, replacements, and upgrades of equipment.
• Install, configure, and deploy hardware and software following procedures and standards.
• Conduct maintenance and updates of hardware and software.
• Handle onboarding/offboarding processes including device configuration and user training.
• Prepare and support workstations and assist with relocations.
• Support and maintain iPhone and Android devices and related applications and services.
• Maintain equipment, inventory, license records ensuring accuracy and compliance.
• Manage hardware lifecycle including replacement, decommissioning, and disposal.
• Log and update incidents, requests, changes, and solutions in ServiceNow per ITIL.
• Escalate complex or unresolved issues to specialized support teams or vendors.
• Collaborate with IT team and stakeholders to ensure service quality and user satisfaction.
• Follow IT policies, procedures, best practices, and security standards.