Tech Stack / Keywords
Podsumowanie oferty
The role is for an L1 Support Engineer in Poznań focusing on workplace stability, endpoint management, access administration, and operational improvements. The candidate will handle standard workplace processes and escalate complex issues. Responsibilities include equipment management, user account creation, and troubleshooting software and hardware problems.
Wymagania
- Strong knowledge of MS Windows operating systems
- Understanding of basic principles of antivirus protection
- Understanding of fundamental security concepts of MS Windows operating systems
- Minimum 1 year experience working with Windows systems in corporate environment
- Russian language and English language proficiency level B1 or higher
Nice to have:
- Experience with MS Active Directory
- Experience with Group Policy management
- Knowledge of Apple (macOS) and/or Linux systems
- Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
- Experience working with Jira/Confluence
- Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
- Scripting experience with PowerShell
- Basic administration of Windows Server
- Practical experience in structured cabling (SC) installation
- Skills in IT asset accounting and inventory management
Obowiązki
- Receive and transfer corporate equipment and peripherals for repair according to procurement procedures
- Maintain and update corporate equipment fleet and assist procurement
- Support installation and initial configuration of corporate equipment (Windows and macOS)
- Keep accurate records of issued equipment in 1C
- Prepare and configure equipment for corporate use
- Create user accounts in AD, Google Workspace, Jira, Slack using automated tools/templates
- Manage and support office access control systems
- Troubleshoot application and system software issues on user devices
- Conduct primary diagnostics of hardware and software problems
- Install licensed and free software on corporate equipment
- Provide support with printers and printing services
- Maintain up-to-date technical documentation and escalate issues to service providers
- Coordinate with contractors (service centers, cartridge refilling)
- Assist in sourcing equipment compliant with corporate standards
- Participate in testing new IT services
- Restore operating systems on employee devices after crashes or failures
- Configure access to banks, electronic document signing systems, and specialized portals
- Advise on selection and assembly of custom PC configurations based on business needs
Benefity
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Opieka zdrowotna
Karta sportowa
Kursy językowe
Płatny urlop
SOFTSWISS
28 aktywnych ofert