Mid-Level Production Support Specialist – Banking Systems

This role is for a position within the banking industry, focusing on critical client onboarding and reporting systems. It involves working for a client centered on financial technology and banking systems transformation. The job is Kraków-based with a hybrid work model.

• Minimum of 2 years' experience in IT support, DevOps, SRE, or related roles.
• Solid technological background with experience managing incidents, problem records, and change requests.
• Knowledge of SQL, databases, and familiarity with Microsoft Dynamics, AWS, Azure, Java, or Linux.
• Strong team-oriented mindset with collaborative spirit and risk awareness.
• Inquisitive nature with a desire to understand root causes of issues.

Nice to have:

• Previous experience or relationships within HSBC, especially within GCB or GPBW teams.

• Provide production support for PB Client Onboarding and PB Client Reporting systems, ensuring operational stability.
• Analyze incidents and collaborate with development teams to develop effective solutions.
• Manage Incidents and Problem Records within ServiceNow, applying a problem coordinator approach.
• Support ongoing technical and process enhancements in partnership with Support, DevOps, and SRE teams.
• Respond promptly to system alerts and take proactive actions to prevent disruptions.
• Support system maintenance and releases during non-office hours, including weekends.

Only candidates with an existing legal right to work in the European Union will be considered for this role.