IT Service Owner (Cybersecurity)
100 - 200 PLN/ godz.B2B
SeniorFull-time·B2B
#452141·Dodano 2 dni temu·0
Źródło: AntalTech Stack / Keywords
ITILWindowsLinuxOracle
Wymagania
- At least 5 years of professional experience in IT Service Management, IT Infrastructure/Software Support, or IT Project Management.
- Very good knowledge of ITIL principles and practices: Service Level Management, Service Continuity, Information Security Management, and Change Management.
- Good understanding of IT infrastructure, architecture, and operational environments.
- Experience in risk and issue management.
- Strong understanding of IT governance, processes, controls, and compliance requirements.
- Proven experience with IT controls including access management, change management, vulnerability/patch management, logging, backup, and disaster recovery.
- Experience with KPI reporting and initiatives to reduce control breaches and recurring findings.
- Ability to build and maintain strong relationships with stakeholders and technical teams.
- Strong communication and stakeholder management skills, including leading discussions and presenting to senior stakeholders.
- Experience in identifying and delivering value-adding initiatives and process improvements.
- Good knowledge of IT technologies and their operational environments.
- Practical understanding of Windows, Linux, and/or databases like Oracle.
- Ability to work independently, prioritize tasks, and take ownership with minimal supervision.
- Proactive, solution-oriented, and hands-on approach.
- Strong team player with openness to sharing knowledge and learning.
- Adaptability and willingness to work in a changing environment.
- Fluent English is required.
Obowiązki
- Take ownership of the end-to-end operation, support, and continuous improvement of assigned IT services.
- Ensure services are stable, resilient, secure, and delivered in line with agreed standards and requirements.
- Manage service-related risks, issues, controls, and compliance activities.
- Ensure IT governance and control requirements are met and maintained.
- Proactively plan service improvements, including technology upgrades, capacity planning, vulnerability management, and future business needs.
- Coordinate IT control activities, ensuring timely completion and appropriate resources.
- Act as a key contact and escalation point for service-related requests, issues, and activities.
- Maintain audit and control readiness by providing evidence and addressing findings.
- Coordinate with technical teams and stakeholders to resolve issues and deliver improvements.
- Maintain accurate service and application information in inventory and management tools.
- Monitor changes to IT governance, control requirements, and processes and communicate updates.
- Support service resilience and stability activities including backup, restore, disaster recovery testing, and incident coordination.
- Support project delivery and ensure operational requirements during the project lifecycle.
- Govern change and release readiness, ensuring operational acceptance before go-live.
- Monitor service performance and KPIs to improve quality and reduce recurring issues.
- Support continual improvement initiatives across IT services and processes.
- Perform other IT service management responsibilities as required.
Benefity
- B2B contract
- Hybrid working model – 6 days per month from office in Kraków
- Lux Med private medical care
- MyBenefit cafeteria
- Dedicated support from a Contractor Care specialist
Opieka zdrowotna
Firmowa stołówka
Antal
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