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IT Service Owner (Cybersecurity)

100 - 200 PLN/ godz./ godz.B2BB2B (netto)

SeniorHybryda·KrakówFull-time·B2B

#452141·Dodano miesiąc temu·0

Źródło: Antal

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Tech Stack / Keywords

ITILWindowsLinux Oracle

Podsumowanie oferty

The IT Service Owner (Cybersecurity) role involves taking ownership of the end-to-end delivery, stability, support, and continuous improvement of IT services. The person will ensure services are secure, resilient, and meet operational and compliance requirements. The role combines IT Service Management, governance, risk and controls, infrastructure operations, and stakeholder management. The IT Service Owner acts as a key contact for service issues, risks, changes, and improvement initiatives.

Wymagania

At least 5 years of professional experience in IT Service Management, IT Infrastructure/Software Support, or IT Project Management.
Very good knowledge of ITIL principles and practices: Service Level Management, Service Continuity, Information Security Management, and Change Management.
Good understanding of IT infrastructure, architecture, and operational environments.
Experience in risk and issue management.
Strong understanding of IT governance, processes, controls, and compliance requirements.
Proven experience with IT controls including access management, change management, vulnerability/patch management, logging, backup, and disaster recovery.
Experience with KPI reporting and initiatives to reduce control breaches and recurring findings.
Ability to build and maintain strong relationships with stakeholders and technical teams.
Strong communication and stakeholder management skills, including leading discussions and presenting to senior stakeholders.
Experience in identifying and delivering value-adding initiatives and process improvements.
Good knowledge of IT technologies and their operational environments.
Practical understanding of Windows, Linux, and/or databases like Oracle.
Ability to work independently, prioritize tasks, and take ownership with minimal supervision.
Proactive, solution-oriented, and hands-on approach.
Strong team player with openness to sharing knowledge and learning.
Adaptability and willingness to work in a changing environment.
Fluent English is required.

Obowiązki

Take ownership of the end-to-end operation, support, and continuous improvement of assigned IT services.
Ensure services are stable, resilient, secure, and delivered in line with agreed standards and requirements.
Manage service-related risks, issues, controls, and compliance activities.
Ensure IT governance and control requirements are met and maintained.
Proactively plan service improvements, including technology upgrades, capacity planning, vulnerability management, and future business needs.
Coordinate IT control activities, ensuring timely completion and appropriate resources.
Act as a key contact and escalation point for service-related requests, issues, and activities.
Maintain audit and control readiness by providing evidence and addressing findings.
Coordinate with technical teams and stakeholders to resolve issues and deliver improvements.
Maintain accurate service and application information in inventory and management tools.
Monitor changes to IT governance, control requirements, and processes and communicate updates.
Support service resilience and stability activities including backup, restore, disaster recovery testing, and incident coordination.
Support project delivery and ensure operational requirements during the project lifecycle.
Govern change and release readiness, ensuring operational acceptance before go-live.
Monitor service performance and KPIs to improve quality and reduce recurring issues.
Support continual improvement initiatives across IT services and processes.
Perform other IT service management responsibilities as required.

Benefity

B2B contract
Hybrid working model – 6 days per month from office in Kraków
Lux Med private medical care
MyBenefit cafeteria
Dedicated support from a Contractor Care specialist

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