German Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with organizations across the European BPO and customer support services landscape. The company operates within the healthcare and BPO industries worldwide.

• Native or fluent German (spoken and written) is mandatory.
• Valid EU passport or valid work permit for Bulgaria.
• Excellent communication skills and passion for customer support.
• Prior customer-facing experience is advantageous but not required.
• Strong digital literacy with the ability to navigate multiple software platforms.
• Proactive, solution-oriented mindset suitable for international team environment.

• Provide technical and account support via phone, email, and live chat to German-speaking clients.
• Represent major international brands maintaining professional and empathetic communication.
• Troubleshoot and resolve complex user inquiries, ensuring customer satisfaction and retention.
• Maintain accurate customer records and documentation in CRM systems.
• Collaborate with internal departments to ensure seamless support workflows and continuous process improvement.
• Stay updated on product knowledge to provide accurate guidance.
• Meet and exceed established performance metrics and KPIs.

Valid EU passport or work permit for Bulgaria is required.