EPAM Systems

JIRA Service Management (JSM) Migration Engineer

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MidZdalnie·GdańskFull-time

#452917·Dodano miesiąc temu·1

Źródło: justjoin.it

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Tech Stack / Keywords

Jira Service ManagementServiceNowAtlassian CloudITSMdata migrationData MappingETL REST API Python JavaScript

Podsumowanie oferty

The JIRA Service Management (JSM) Migration Engineer will lead enterprise clients through complex migrations from ServiceNow to Atlassian Jira Service Management. The role involves designing migration strategies, architecting ETL processes, configuring and customizing JSM, managing integrations, and ensuring data integrity through rigorous testing. The engineer collaborates with client IT teams and stakeholders to ensure seamless ITSM adoption.

Wymagania

Minimum 3 years experience administering and configuring Jira Service Management and ServiceNow
Proven leadership executing 1–2 end-to-end migrations from ServiceNow to JSM
Deep knowledge of ITSM processes (Incident, Problem, Change, Request Management)
Proficiency with Atlassian Cloud / Data Center administration, automation rules, and Jira REST API
Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
Scripting skills with Python, JavaScript, or Groovy for data manipulation and automation

Nice to have:

Atlassian Certified Professional for Jira Service Management or Jira Administration
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM)

Obowiązki

Assess clients' existing ServiceNow instances and design migration roadmaps to JSM
Architect data extraction, transformation, and loading (ETL) processes for migration
Configure JSM projects, request types, automation rules, SLAs, and queues
Integrate third-party tools, CI/CD pipelines, and monitoring systems with JSM
Conduct end-to-end testing, User Acceptance Testing (UAT), and data validation
Provide technical guidance, training, and advisory for Atlassian ITSM adoption

Benefity

Opportunity to work with top tech experts in AI, cloud, and digital platform modernization
Supportive team environment with agile, startup-like culture
Hybrid work mode and remote work within Poland
Up to 60 days annual work abroad opportunity
Business-driven relocation opportunities
Career development and mentoring programs
Certification support (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Employee Stock Purchase Plan with 15% discount
Benefits package including health insurance, multisport, shopping vouchers
Referral bonuses up to $2,000
Offices equipped with entertainment, relaxation zones, table tennis, football, free snacks and coffee
Corporate, social, and well-being events

Elastyczne godziny

Spotkania integracyjne

Budżet konferencyjny

Opieka zdrowotna

Karta sportowa

Premie

Darmowe przekąski

Inne informacje

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice

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