EPAM Systems

JIRA Service Management (JSM) Migration Engineer

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MidZdalnie·WarszawaFull-time

#452918·Dodano miesiąc temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

Jira Service ManagementServiceNowServiceNow Scriptingdata migrationData MappingJira REST APIAtlassian CloudAutomation Rules

Podsumowanie oferty

The JIRA Service Management (JSM) Migration Engineer leads enterprise clients through transitions from ServiceNow to Atlassian Jira Service Management. The role involves designing migration roadmaps, architecting data ETL processes, configuring JSM projects, integrating third-party tools, conducting testing, and enabling stakeholders. The position requires deep technical expertise and a track record of seamless ITSM platform migrations with minimal disruption.

Wymagania

3+ years of hands-on experience administering and configuring Jira Service Management and ServiceNow
Demonstrated success leading 1–2 end-to-end migrations from ServiceNow to JSM
Deep knowledge of ITSM processes (Incident, Problem, Change, Request Management)
Proficiency in Atlassian Cloud / Data Center administration, Automation Rules, and Jira REST API
Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
Proficiency in scripting languages (Python, JavaScript, or Groovy) for data manipulation and automation

Nice to have:

Atlassian Certified Professional for Jira Service Management or Jira Administration
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM)

Obowiązki

Assess clients' existing ServiceNow instances and design comprehensive migration roadmaps to JSM
Architect data extraction, transformation, and loading (ETL) processes to migrate tickets, assets, users, and attachments securely and accurately from ServiceNow to JSM
Configure JSM projects, request types, automation rules, service level agreements (SLAs), and queues
Integrate or re-establish third-party tools, CI/CD pipelines, and monitoring systems with the JSM environment
Conduct end-to-end testing, User Acceptance Testing (UAT), and data validation
Collaborate with client IT teams, project managers, and end-users providing technical guidance, training, and best practices advisory for Atlassian ITSM adoption

Benefity

Opportunity to work remotely within Poland with hybrid mode by design
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs including certification for Anthropic, Gemini, GCP, Azure, AWS
English classes and mentoring programs
Stable pay and participation in Employee Stock Purchase Plan with 15% discount
Benefits package including health insurance, multisport, and shopping vouchers
Referral bonuses up to $2,000
Offices with entertainment and relaxation zones, table tennis, football, free snacks, and coffee
Corporate, social, and well-being events

Elastyczne godziny

Pakiet relokacyjny

Szkolenia wewnętrzne

Budżet konferencyjny

Dofinansowanie szkoleń

Spotkania integracyjne

Kursy językowe

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Darmowe przekąski

Napoje w biurze

Premie

Inne informacje

By applying, candidates consent to the processing of their personal data by EPAM Systems (Poland) sp. z o.o. for the recruitment process as per the privacy policy. Only selected candidates will be contacted.

EPAM Systems

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