JIRA Service Management (JSM) Migration Engineer
Tech Stack / Keywords
Firma i stanowisko
EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, EPAM empowers clients to become AI-Native enterprises driving measurable value from innovation and digital investments.
Wymagania
- Minimum 3 years hands-on experience administering and configuring Jira Service Management and ServiceNow
- Proven success leading 1–2 end-to-end migrations from ServiceNow to Jira Service Management
- Deep knowledge of ITSM processes: Incident, Problem, Change, and Request Management
- Proficiency in Atlassian Cloud / Data Center administration, automation rules, and Jira REST API
- Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import formats (JSON, XML, CSV)
- Proficiency in scripting languages such as Python, JavaScript, or Groovy for data manipulation and automation
- Excellent client communication, problem-solving, and stakeholder management skills
Nice to have:
- Atlassian Certified Professional for Jira Service Management or Jira Administration
- ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM)
Obowiązki
- Assess clients' existing ServiceNow instances including workflows, catalog items, SLAs, knowledge bases, and custom tables to design migration roadmaps to JSM
- Architect ETL processes to migrate historical tickets, assets, users, and attachments securely from ServiceNow to JSM
- Configure JSM projects, request types, automation rules, SLAs, and queues to align with or improve upon ServiceNow functionality
- Integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment
- Conduct end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parity
- Collaborate with client IT teams, project managers, and end-users providing technical guidance, training, and best-practice advisory for Atlassian ITSM adoption
Benefity
- Hybrid work mode with opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Business-driven relocation opportunities
- Career development programs including mentoring, soft skills, and well-being initiatives
- Certification opportunities (including Anthropic, Gemini, GCP, Azure, AWS)
- English language classes
- Stable pay
- Participation in Employee Stock Purchase Plan with 15% discount
- Benefits package including health insurance, multisport, shopping vouchers
- Referral bonuses up to $2,000
- Offices with entertainment and relaxation zones, table tennis, football, free snacks, and coffee
- Corporate, social, and well-being events
Inne informacje
Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice
EPAM Systems
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