EPAM Systems

JIRA Service Management (JSM) Migration Engineer

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MidZdalnie·ŁódźFull-time

#452920·Dodano miesiąc temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

Jira Service ManagementServiceNowdata migrationData MappingJira REST APIAtlassian CloudETL Python

Podsumowanie oferty

The JIRA Service Management (JSM) Migration Engineer leads enterprise clients through complex transitions from ServiceNow to Atlassian Jira Service Management. The role involves planning migration strategies, designing data migration roadmaps, configuring JSM projects, managing integrations, and ensuring quality through rigorous testing. Collaboration with client IT teams and providing technical guidance are key responsibilities in delivering seamless ITSM platform migrations.

Wymagania

Minimum 3 years hands-on experience administering and configuring Jira Service Management and ServiceNow
Proven success leading 1–2 end-to-end migrations from ServiceNow to Jira Service Management
Deep knowledge of ITSM processes: Incident, Problem, Change, and Request Management
Proficiency in Atlassian Cloud / Data Center administration, automation rules, and Jira REST API
Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import formats (JSON, XML, CSV)
Proficiency in scripting languages such as Python, JavaScript, or Groovy for data manipulation and automation
Excellent client communication, problem-solving, and stakeholder management skills

Nice to have:

Atlassian Certified Professional for Jira Service Management or Jira Administration
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM)

Obowiązki

Assess clients' existing ServiceNow instances including workflows, catalog items, SLAs, knowledge bases, and custom tables to design migration roadmaps to JSM
Architect ETL processes to migrate historical tickets, assets, users, and attachments securely from ServiceNow to JSM
Configure JSM projects, request types, automation rules, SLAs, and queues to align with or improve upon ServiceNow functionality
Integrate third-party tools, CI/CD pipelines, and monitoring systems with the new JSM environment
Conduct end-to-end testing, User Acceptance Testing (UAT), and data validation to ensure zero data loss and functional parity
Collaborate with client IT teams, project managers, and end-users providing technical guidance, training, and best-practice advisory for Atlassian ITSM adoption

Benefity

Hybrid work mode with opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs including mentoring, soft skills, and well-being initiatives
Certification opportunities (including Anthropic, Gemini, GCP, Azure, AWS)
English language classes
Stable pay
Participation in Employee Stock Purchase Plan with 15% discount
Benefits package including health insurance, multisport, shopping vouchers
Referral bonuses up to $2,000
Offices with entertainment and relaxation zones, table tennis, football, free snacks, and coffee
Corporate, social, and well-being events

Elastyczne godziny

Pakiet relokacyjny

Szkolenia wewnętrzne

Budżet konferencyjny

Dofinansowanie szkoleń

Spotkania integracyjne

Kursy językowe

Karta sportowa

Opieka zdrowotna

Premie

Udziały pracownicze

Darmowe przekąski

Inne informacje

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez EPAM Systems (Poland) sp. z o.o. z siedzibą w: Fabryczna 1A, 31-553 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu zgodnie Polityką Prywatności dostępną na stronie: https://www.epam.com/applicant-privacy-notice

EPAM Systems

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