JIRA Service Management (JSM) Migration Engineer

EPAM is a global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. The company has over thirty years of expertise in custom software, product, and platform engineering, empowering clients to become AI-Native enterprises and driving measurable value from innovation and digital investments.

• 3+ years of experience administering and configuring Jira Service Management and ServiceNow
• Demonstrated success leading 1–2 migrations from ServiceNow to Jira Service Management
• Deep knowledge of ITSM processes including Incident, Problem, Change, and Request Management
• Proficiency in Atlassian Cloud/Data Center administration, automation rules, and Jira REST API
• Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
• Proficiency in scripting languages (Python, JavaScript, or Groovy) for data manipulation and automation

Nice to have:

• Atlassian Certified Professional for Jira Service Management or Jira Administration
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM)

• Assess clients' existing ServiceNow instances and design migration roadmaps to JSM
• Architect ETL processes for migrating tickets, assets, users, and attachments securely from ServiceNow to JSM
• Configure JSM projects, request types, automation rules, SLAs, and queues
• Integrate third-party tools, CI/CD pipelines, and monitoring systems with JSM
• Conduct end-to-end testing, User Acceptance Testing (UAT), and data validation
• Collaborate with client IT teams, project managers, and end-users providing technical guidance and training

By applying, candidates agree to the processing of personal data by EPAM Systems (Poland) sp. z o.o. for recruitment purposes in accordance with the Privacy Policy available on the company's website. Selected candidates will be contacted exclusively.