EPAM Systems

JIRA Service Management (JSM) Migration Engineer

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MidZdalnie·PoznańFull-time

#452921·Dodano 18 dni temu·0

Źródło: justjoin.it

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Tech Stack / Keywords

Jira Service ManagementServiceNowAtlassian Clouddata migrationData MappingJira REST APIAutomation RulesETL Python JavaScript

Podsumowanie oferty

The JIRA Service Management (JSM) Migration Engineer leads enterprise clients through complex migrations from ServiceNow to Atlassian Jira Service Management. The role involves designing migration strategies, architecting ETL processes for data migration, configuring JSM environments, and ensuring functional parity. Collaboration with IT teams and stakeholder enablement are key responsibilities to ensure seamless ITSM platform adoption.

Wymagania

3+ years of experience administering and configuring Jira Service Management and ServiceNow
Demonstrated success leading 1–2 migrations from ServiceNow to Jira Service Management
Deep knowledge of ITSM processes including Incident, Problem, Change, and Request Management
Proficiency in Atlassian Cloud/Data Center administration, automation rules, and Jira REST API
Experience with ServiceNow tables, Business Rules, Script Includes, and data export/import (JSON/XML/CSV)
Proficiency in scripting languages (Python, JavaScript, or Groovy) for data manipulation and automation

Nice to have:

Atlassian Certified Professional for Jira Service Management or Jira Administration
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-ITSM)

Obowiązki

Assess clients' existing ServiceNow instances and design migration roadmaps to JSM
Architect ETL processes for migrating tickets, assets, users, and attachments securely from ServiceNow to JSM
Configure JSM projects, request types, automation rules, SLAs, and queues
Integrate third-party tools, CI/CD pipelines, and monitoring systems with JSM
Conduct end-to-end testing, User Acceptance Testing (UAT), and data validation
Collaborate with client IT teams, project managers, and end-users providing technical guidance and training

Benefity

Opportunity to work remotely within Poland and hybrid work mode
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities
Career development programs including mentoring and certification (Anthropic, Gemini, GCP, Azure, AWS)
English language classes
Stable pay and participation in the Employee Stock Purchase Plan with 15% discount
Benefits package including health insurance, multisport, and shopping vouchers
Referral bonuses up to $2,000
Offices with entertainment and relaxation zones, including table tennis, football, free snacks, and coffee
Corporate, social, and well-being events

Elastyczne godziny

Płatny urlop

Premie

Opieka zdrowotna

Karta sportowa

Dofinansowanie szkoleń

Budżet konferencyjny

Kursy językowe

Pakiet relokacyjny

Spotkania integracyjne

Darmowe przekąski

Napoje w biurze

Inne informacje

By applying, candidates agree to the processing of personal data by EPAM Systems (Poland) sp. z o.o. for recruitment purposes in accordance with the Privacy Policy available on the company's website. Selected candidates will be contacted exclusively.

EPAM Systems

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