ALTEN Polska

Test Engineer

Brak informacji o wynagrodzeniu

MidHybryda·KrakówFull-time·Umowa o pracę·B2B

#452976·Dodano miesiąc temu·7

Źródło: justjoin.it

Aplikuj teraz

Tech Stack / Keywords

Genesys Cloud & EngageCCaaSSplunk GitHubOracle SBCNuance GatewayPindrop fraud detectionNuance Voice ServerOracle Database Server 19cAWS

Podsumowanie oferty

The Test Engineer will validate routing configurations, scripting changes, and chatbot/AI updates in contact center applications, ensuring end-to-end customer and agent journeys are properly tested. The role involves defining detailed test plans, testing cloud-based platforms focusing on Genesys Cloud and AWS, managing user acceptance testing and release deployment, and supporting quality assurance in Agile or DevOps environments. Collaboration with third-party vendors and continual service improvements are also key responsibilities.

Wymagania

Experience with Genesys Cloud & Engage, CCaaS, Splunk, GitHub, Jira, Oracle SBC, Nuance Gateway, Pindrop fraud detection, Nuance Voice Server, Oracle Database Server 19c.
Ability to define and evolve test automation platforms and processes.
ITIL certification (v3 or later) and understanding of service management practices.
Experience working in Agile environments.
History of working in large, global financial or IT organizations.
Willingness to work non-standard business hours (sporadically).
Industry certification (preferred).

Obowiązki

Validate routing configurations, scripting changes, and chatbot/AI updates in contact center applications.
Ensure end-to-end customer and agent journeys are tested, translating business and technical requirements into clear test scenarios.
Verify seamless communication between Genesys and telephony components.
Define and maintain detailed test plans collaborating with development, implementation, and support teams.
Test cloud-based platforms, focusing on Genesys Cloud and AWS environments.
Assist with CAB (Change Advisory Board) reviews, manage UAT (User Acceptance Testing), and oversee release deployment.
Deliver quality assurance in Agile or DevOps environments.
Provide hands-on testing support, including coaching engineers to improve testing discipline.
Identify, log, and track bugs in Jira, ensuring system changes do not impact live agent productivity.
Support reporting on testing progress, including milestones, blockers, defects, and risks.
Interact with third-party vendors to align with company priorities and goals.
Drive continual service improvements (CSI).

Benefity

Full-time employment contract.
Location: Kraków, work model: hybrid.
Stable and long-term cooperation.
Well-defined career path at a European leader in engineering and IT consulting.
Opportunity to relocate and work in different ALTEN Polska branches.
Opportunity to engage in subsequent projects within the company.
Introduction and cooperation with a dedicated Competences Manager.
Medicover medical care.
Medicover dental care.
Medicover Benefits platform.
Medicover Sport card.
Referral Program.
Layette for a newborn employee’s child.
Group life insurance.
Pension scheme.
Access to professional certifications with technology partners (e.g., Google, ISTQB).
Access to relevant industry events.
Access to the Knowledge Sharing Program.
Access to the Referral Program.

Opieka zdrowotna

Karta sportowa

Ubezpieczenie

Premie

Inne informacje

Klauzula informacyjna dotycząca przetwarzania Twoich danych osobowych jako potencjalnego pracownika. Administratorem danych osobowych jest Alten Polska spółka z ograniczoną odpowiedzialnością. Dane przetwarzane są w celu realizacji procesu rekrutacji zgodnie z RODO oraz kodeksem pracy. Kandydaci mają prawa związane z przetwarzaniem danych osobowych, w tym prawo dostępu, sprostowania, usunięcia i cofnięcia zgody. Podanie danych jest dobrowolne, choć określone dane są niezbędne do przeprowadzenia rekrutacji.

ALTEN Polska

113 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz