in4ge sp. z o.o.

Senior Business Analyst ITSM - Expert Service Management

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SeniorZdalnie·WarszawaFull-time

#453755·Dodano miesiąc temu·5

Źródło: In4ge

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Tech Stack / Keywords

ITIL ServiceNowIncident ManagementProblem ManagementChange Management

Firma i stanowisko

In4ge is a recruitment company focused on connecting talented employees with the right companies, fostering synergistic relationships that contribute to growth and success. They emphasize the value of people working together in a climate of mutual respect and trust.

Wymagania

Minimum 6 years of relevant professional experience.
Very good knowledge of the ITSM area.
Practical knowledge of the ITIL methodology.
Experience with the ServiceNow platform.
Expert knowledge of Incident Management, Problem Management, and Change Management.
Practical knowledge of English at min. C1 level enabling fluent written and oral communication.
Willingness for regular, short business trips to Germany.

Nice to have:

Knowledge of the German language.
Industry certifications (including ITSM, ITIL).

Obowiązki

Defining business requirements.
Designing processes in Incident, Problem, and Change Management areas.
Creating User Stories.
Defining Test Cases.
Preparing architectural decisions based on collected requirements.
Leading business decisions and supporting stakeholders.
Conducting meetings and workshops.
Providing expertise and substantive support in the ITSM area.

Benefity

Collaboration on a complex and decision-making project.
Fully remote work model with business trips to Stuttgart (1-2 times a month for 2-3 days).
Real impact on architecture and final shape of business processes.
Independent, expert position with space to lead workshops.
Daily use of English in practice.

in4ge sp. z o.o.

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