N-iX

Program Manager (6 months' engagement, German speaking)

5500 - 7000 USD/ mies./ mies.B2BB2B (netto)

C-Level / ManagerZdalnie·KrakówFull-time·B2B

#454481·Dodano 18 dni temu·3

Źródło: justjoin.it

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Tech Stack / Keywords

Program ManagementIT programmesStakeholder ManagementAnalytical ThinkingAutomotive

Podsumowanie oferty

The Program Manager will oversee a 6-month engagement managing a complex transformation program in the insurance and automotive sectors. The role focuses on program governance, rollout, scale-up, dependency management, and performance tracking. The candidate will coordinate across multiple stakeholders from business, operations, IT, and external partners to ensure successful program delivery.

Wymagania

Very strong end-to-end programme management experience
Experience in complex, cross-functional transformation and IT programmes
Technical understanding to challenge dependencies and deliverables
Rigorous task, risk, dependency, and decision management
Proven track record in rollout and scale-up programmes
Stakeholder management up to executive level
Strong analytical and KPI-driven skills
Ability to translate between business, operations, and IT
Strong delivery focus and consistent follow-up
Upper intermediate proficiency in English and German

Nice to have:

Experience in automotive/OEM sector
Knowledge of insurance and claims processes
Familiarity with repair-shop or network processes
Experience with digital process platforms and system integrations/interfaces
Experience in incident, defect, and backlog management
Change management, training, and rollout experience

Obowiązki

Programme governance:

Build and maintain an integrated end-to-end plan across all workstreams
Define and track milestones, deliverables, owners, and dependencies
Track plan versus actual progress; run a weekly RAG status and decision cadence
Own the overall status as the single source of truth

Rollout and scale-up:

Ensure readiness for OEM/insurer rollouts, including regional readiness and end-to-end processes/SOP
Define and monitor go/no-go criteria
Synchronize repair-shop onboarding, training (including train-the-trainer), product releases, and insurer integrations
Steer rollout, hypercare, and handover to business-as-usual

Dependency and critical-path management:

Separate must-haves for the next rollout from items that can follow later
Identify technical deliverables blocking volume
Make dependencies between OEM, insurer, gateway, operations, and network visible
Surface resource and prioritization conflicts putting dates at risk

Product and process stabilisation:

Create transparency on incidents, defects, and workarounds with age, resolution time, root causes, and owners
Drive root-cause resolution of recurring issues
Prevent replacement of technical fixes by permanent manual workarounds
Track reduction of lead time and touchpoints

KPI and performance management:

Build or consolidate a KPI framework covering volume actual versus forecast, open cases, process deviations, and manual touchpoints
Measure lead times across process checkpoints
Manage incidents/defects by count, age, and resolution time
Track repair-shop activation, usage, and technical/operational readiness

Resource and prioritisation management:

Spot bottlenecks early and make impact transparent
Steer prioritisation within the programme
Make prioritisation needs versus other initiatives visible based on facts
Escalate decisions timely

Stakeholder and management engagement:

Central coordinator between business, operations, product, gateway/IT, network development, OEMs, insurers, and management
Management reporting including status, changes, risks, dependencies, decisions, and escalations

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