Gcore

Technical Support Engineer (Edge Network)

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JuniorZdalnieFull-time

#454611·Dodano 26 dni temu·14

Źródło: Gcore

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Tech Stack / Keywords

LinuxAPICDNGrafana Kibana SQLTCP/IPDNSSQL

Firma i stanowisko

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries. Millions of people worldwide use apps and play games based on Gcore's infrastructure and services, including World of Tanks, Albion Online, Avast, Photon, Unity, and Sandbox Interactive.

Wymagania

1+ year of Technical Support experience
English level B2 or higher
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Good understanding of hardware and software diagnostics (reading logs, etc.)
Solid experience with CDN
Solid hands-on experience with Linux and API
Knowledge of monitoring tools such as Grafana, Kibana
Good customer advocacy and soft skills
Strong problem-solving abilities
Quick learner, organized, and a team player
Responsible, polite, and optimistic with strong communication skills
Able to explain complex concepts clearly and simply
Skilled at prioritizing tasks

Nice to have:

Experience with SQL

Obowiązki

Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Provide consultations regarding products and services in Edge Network.
Conduct technical diagnostics to resolve issues, gather information about incidents, and escalate to higher levels if needed.
Address complex technical issues and provide timely, effective solutions based on internal documentation.
Identify patterns and suggest improvements to prevent recurring issues and share knowledge with team members.

Benefity

Competitive salary
Flexible working hours
Remote, hybrid, or office work options depending on your role
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family (may vary by country)
5 additional vacation days (may vary by country)
Additional fully paid sick leave days (may vary by country)
Allowance for significant life events and birthdays
Language classes
Modern office space with free snacks, drinks, and entertainment options (may vary by country)
Team sports activities (may vary by country)

Elastyczne godziny

Kursy językowe

Darmowe przekąski

Opieka zdrowotna

Płatny urlop

Karta sportowa

Gcore

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