EPAM Systems

Senior End-User Support Engineer

Brak informacji o wynagrodzeniu

SeniorOn-site·WarszawaFull-time

#455462·Dodano miesiąc temu·3

Źródło: EPAM Systems

Aplikuj teraz

Tech Stack / Keywords

Network FundamentalsWindows Endpoint AdministrationMicrosoft IntuneGCP Azure AWSmacOSLinux

Podsumowanie oferty

The Senior End-User Support Engineer will provide a mix of in-person and remote support services at the Warsaw office, focusing on configuration, maintenance, and troubleshooting of hardware and software systems. Key responsibilities include handling incident tickets, collaborating with service providers and network engineers, and maintaining equipment such as meeting room devices and server rooms. The role requires strong communication skills and the ability to work well under pressure while ensuring SLA compliance for ticket resolution.

Wymagania

A minimum of 4 years of applicable experience in a similar position
Strong grasp of Network Fundamentals and troubleshooting approaches for resolving connectivity-related issues
Hands-on proficiency in Windows Endpoint Administration, including workstation maintenance and management
Working knowledge of IT Service Operations Fundamentals that enables smooth and dependable service delivery
Practical experience with Microsoft Intune Support Essentials for handling device and endpoint administration
Effective communication skills combined with a proactive, problem-solving orientation
Strong motivation to explore emerging technologies and quickly adjust to new obstacles
Ability to sustain strong performance even in pressured or fast-paced conditions
Intermediate proficiency in English
Willingness to act on instructions and guidance from the direct manager

Nice to have:

Hands-on familiarity with macOS and Linux systems
Background using Remote Access Tools to deliver support to systems from a distance

Obowiązki

Deliver a blend of in-person and remote support services to end users at the site
Handle the configuration and setup of computer hardware, systems, printers, and scanning equipment
Collaborate with service providers and network engineers to address and resolve technical concerns
Perform ongoing upkeep of meeting room equipment to keep it functioning properly
Make sure ticket handling adheres to SLA standards and meets response time commitments
Spearhead software installation tasks and work through any technical issues that emerge
Take ownership of incident tickets from the moment they're filed until they reach resolution
Carry out routine server room maintenance to ensure equipment remains reliable
Manage cabling organization and upkeep for IT-related hardware
Follow established IT Work Instructions when completing everyday responsibilities
Keep hardware inventory records accurate and updated on an ongoing basis

Benefity

Career development programs
Thought leadership, mentoring, soft skills and well-being programs
Certification (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package including health insurance, multisport, shopping vouchers
Referral bonuses up to $2,000
Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
Corporate, social and well-being events

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Płatny urlop

Premie

Napoje w biurze

Darmowe przekąski

Dofinansowanie szkoleń

Budżet konferencyjny

Kursy językowe

Inne informacje

This role demands being physically present at the Warsaw office all five working days each week.

EPAM Systems

1770 aktywnych ofert

Zobacz wszystkie oferty

Aplikuj teraz