EPAM Systems

Senior End-User Support Engineer

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SeniorOn-site·WarszawaFull-time

#455465·Dodano miesiąc temu·0

Źródło: EPAM Systems

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Tech Stack / Keywords

Network FundamentalsWindows Endpoint AdministrationMicrosoft IntunemacOSLinuxRemote Access Tools

Podsumowanie oferty

We're currently looking for a Senior End-User Support Engineer to join the EPAM Warsaw Team. The role involves providing on-site and remote support for end users, managing hardware and software installations, and maintaining IT infrastructure. The position requires being on-site at the Warsaw office during all working days. Key responsibilities include ticket management within SLA, coordinating with network engineering, and ensuring operational meeting room equipment.

Wymagania

Minimum of 4 years of experience in a similar role
Proficient in Network Fundamentals and troubleshooting connectivity issues
Skilled in Windows Endpoint Administration including workstation management
Strong understanding of IT Service Operations Fundamentals for effective service delivery
Experience with Microsoft Intune Support Essentials for device and endpoint management
Excellent communication skills combined with problem-solving abilities
Willingness to learn new technologies and adapt to challenges
Ability to perform well under high-pressure conditions
Intermediate English proficiency
Willingness to follow supervisor instructions

Nice to have:

Experience with macOS and Linux operating systems
Familiarity with Remote Access Tools for distant system support

Obowiązki

Assist end users located on-site through in-person and remote support methods
Configure and install computer hardware, systems, printers, and scanning devices
Collaborate with service providers and network engineering staff to resolve technical issues
Maintain meeting room equipment to ensure consistent operation
Manage tickets ensuring SLA compliance and timely responses
Direct software installation efforts and resolve technical challenges
Oversee incident tickets from initial report to closure
Perform upkeep in the server room to maintain equipment reliability
Organize and manage cabling for IT hardware
Follow documented IT Work Instructions during routine tasks
Maintain accurate and updated hardware inventory documentation

Benefity

Career development programs including mentoring and certification (Anthropic, Gemini, GCP, Azure, AWS)
English language classes
Stable pay
Participation in Employee Stock Purchase Plan with 15% discount
Benefits package including health insurance, multisport, and shopping vouchers
Referral bonuses up to $2,000
Offices with entertainment and relaxation zones, table tennis, football, free snacks, and coffee
Corporate, social, and well-being events
Hybrid by design mode and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Business-driven relocation opportunities (note: this position requires on-site presence)

Dofinansowanie szkoleń

Kursy językowe

Udziały pracownicze

Premie

Karta sportowa

Opieka zdrowotna

Napoje w biurze

Darmowe przekąski

Spotkania integracyjne

Inne informacje

This position requires being on-site at the Warsaw office all five working days each week.

EPAM Systems

1770 aktywnych ofert

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