EPAM Systems

End-User Support Engineer

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MidOn-site·KrakówFull-time

#455466·Dodano miesiąc temu·1

Źródło: EPAM Systems

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Tech Stack / Keywords

IntuneNetwork FundamentalsWindowsGCP Azure AWSMacOSLinux

Podsumowanie oferty

We're expanding our EPAM Krakow team and need an End-User Support Engineer to join us. This role requires being physically present at the Krakow office five days per week. It involves providing both in-person and remote support to end users and managing IT equipment and systems. Strong interpersonal and communication skills are essential.

Wymagania

A minimum of two years spent working in a comparable role
Capability in Network Fundamentals and Troubleshooting for diagnosing and fixing connectivity problems
Competence in Windows Endpoint Administration to handle workstation setup and maintenance
Working knowledge of IT Service Operations Fundamentals to help deliver efficient service
Hands-on familiarity with Microsoft Intune Support Essentials for overseeing devices and endpoints
Excellent communication abilities combined with a knack for solving problems
Openness to picking up new technologies and adjusting rapidly to fresh challenges
Capability to stay effective and composed when working under pressure
Intermediate English language skills
Willingness to follow guidance and direction given by the immediate supervisor

Nice to have:

Background working with MacOS and Linux environments
Familiarity with Remote Access Tools for providing support to systems remotely

Obowiązki

Deliver assistance to end users at the site, covering both in-person and remote support scenarios
Set up and configure computer equipment, systems, printers, and scanning devices
Liaise with service providers and network engineering staff to address technical concerns
Keep meeting room equipment in proper working condition through regular upkeep
Guarantee that SLA targets are met and tickets receive prompt responses
Manage the installation of software and address any accompanying technical difficulties
Process incident tickets throughout their full lifecycle, from logging to closure
Look after the server room to ensure equipment continues operating without issues
Handle the organization and upkeep of cabling for IT equipment
Adhere to established IT Work Instructions while carrying out day-to-day tasks
Keep hardware inventory records current and accurate

Benefity

Career development programs
Thought leadership, mentoring, soft skills and well-being programs
Certification (Anthropic, Gemini, GCP, Azure, AWS)
English classes
Stable pay
Participation in the Employee Stock Purchase Plan with a 15% discount
Benefits package (health insurance, multisport, shopping vouchers)
Referral bonuses up to $2,000
Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
Corporate, social and well-being events

Karta sportowa

Opieka zdrowotna

Ubezpieczenie

Kursy językowe

Budżet konferencyjny

Dofinansowanie szkoleń

Spotkania integracyjne

Płatny urlop

Udziały pracownicze

Premie

Napoje w biurze

Darmowe przekąski

Inne informacje

This role requires being physically present at the Krakow office five days per week.

EPAM Systems

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