PAM Operations & Platform Engineer

We are recruiting for a pharmaceutical industry client seeking a PAM Operations & Platform Engineer to manage privileged access with a focus on the Idira PAM platform and Privilege Cloud.

• 3-5 years of hands-on experience supporting or administering CyberArk/Idira Privilege Cloud environments.
• Strong practical knowledge of privileged account management, safes and access permissions, password management and rotation, CPM, PSM, session management, PAM policies, and platform administration.
• Experience managing and troubleshooting Privilege Cloud connectors and supporting infrastructure.
• Knowledge of Windows and Linux environments, Active Directory, Entra ID, SSO, MFA technologies, DNS, certificates, firewalls, and networking.
• Understanding of PAM business continuity, disaster recovery, and emergency access processes.
• Ability to independently implement, configure, and test solutions based on technical designs.
• Experience with incident, problem, and change management processes.

Preferred Qualifications:

• Hands-on experience with multiple Idira PAM capabilities including Privilege Cloud, Workforce Password Management (WPM), Endpoint Privilege Management (EPM), and Vendor PAM.
• Experience with PAM integrations, APIs, and automation.
• Experience working within a GxP-regulated environment, preferably pharmaceutical or life sciences.
• Understanding of change control processes, validation and qualification requirements, audit trails, and compliance documentation.
• Experience with ServiceNow, SIEM integrations, PowerShell, Linux, and SSH.
• Relevant CyberArk or Idira certifications.

PAM Operations & Support:

• Monitor, support, and maintain the Privileged Access Management (PAM) environment.
• Perform health checks, incident resolution, service request fulfilment, and operational support activities.
• Troubleshoot privileged accounts, password rotation and reconciliation, safes, policies, session management, authentication, integrations, and connectivity.
• Manage and maintain Privilege Cloud connector servers including patching, upgrades, certificate management, recovery, and redeployment.

Platform Administration & Implementation:

• Onboard and maintain privileged accounts, target systems, safes, platforms, and policies.
• Configure and test architect-approved PAM solutions and enhancements.
• Support rollout and ongoing operation of Workforce Password Management (WPM), Endpoint Privilege Management (EPM), Vendor PAM, and other Idira PAM capabilities.
• Contribute to automation and integrations using APIs, PowerShell, and other supported technologies.

Operational Excellence:

• Participate in major incident management, root cause analysis, disaster recovery testing, and break-glass exercises.
• Maintain operational documentation, troubleshooting guides, compliance evidence, and audit records.
• Collaborate closely with infrastructure, security, identity, application, and architecture teams.