WIPRO IT SERVICES POLAND Sp. z o.o.

Service Desk Analyst with Dutch

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JuniorHybryda·GdańskFull-time·Umowa o pracę

#458519·Dodano miesiąc temu·5

Źródło: theprotocol.it

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Tech Stack / Keywords

WindowsmacOSLinux

Firma i stanowisko

WIPRO IT SERVICES POLAND Sp. z o.o. employs over 900 people in Poland and supports more than 45 clients. The company operates in consulting, design, engineering, operations, and emerging technologies, aiming to help clients build future-ready and sustainable businesses.

Wymagania

0-2 years of experience in a service desk or technical support role or understanding of service desk/support role.
Dutch language proficiency at least at C1 level.
Troubleshooting skills in Windows, macOS, and Linux environments.
Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
Experience with Active Directory, Office 365, and remote desktop tools.
Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy).
Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving mindset.
Ability to work independently and manage multiple priorities.

Nice to have:

IT certifications (CompTIA A+, ITIL Foundation, Microsoft, Cisco).
Experience working in a managed services or shared services environment.
Familiarity with automation tools and scripting (PowerShell, Bash).

Obowiązki

Provide first and second-level IT support for multiple customers via mail, chat, and calls.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Escalate complex issues to higher-level support teams as needed.
Log, track, and manage tickets in the IT Service Management (ITSM) tool.
Ensure SLAs and response times are met for incident resolution and service requests.
Maintain accurate documentation of issues and resolutions.
Act as the first point of contact for end-users via phone, email, or chat.
Provide clear and professional communication to users regarding issue status and resolution.
Educate customers on best practices and self-service solutions where applicable.
Support IT infrastructure, applications, and enterprise systems.
Perform user account management (Active Directory, email, access controls).
Assist in software installations, updates, and security patches.
Identify recurring issues and suggest improvements to reduce incidents.
Contribute to knowledge base articles and troubleshooting guides.
Support IT policies, compliance, and security best practices.

Benefity

Flexible benefits package including Multisport card and shop vouchers via MyBenefit cafeteria.
Premium medical services through Lux med for employees and family members.
Life & Disability Insurance provided by Generali.
Social Fund benefits including holiday bonuses, kindergarten allowances, and Christmas bonuses.
Quarterly bonus based on company performance.
Co-financing for glasses.
Access to internal and external learning platforms such as WiLearn, HMM, and FutureSkills.
Employee referral bonuses.
Relocation assistance covering accommodation, travel, and other expenses.
Foreign language allowance.
On-call, call-out, shift, overtime, and business travel allowances.
Integration and cultural events for employees.
Performance-based reward and recognition programs.
Sharing the costs of sports activities.
Private medical care.
Life insurance.

Elastyczne godziny

Opieka zdrowotna

Ubezpieczenie

Karta sportowa

WIPRO IT SERVICES POLAND Sp. z o.o.

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