Tech Stack / Keywords
Firma i stanowisko
AVSystem is seeking a Technical Delivery Manager to join their Customer Success Team, focusing on technical delivery of customer projects for their IoT device management platform. The company operates in IoT and device management domains with enterprise customers worldwide.
Wymagania
- 3+ years of experience in technical delivery, implementation, system integration, or technical support for IT systems
- Strong understanding of networking and security concepts including TCP/IP, HTTP, DNS, TLS, VPNs, firewalls, routing, and PKI
- Experience working with customer infrastructure, remote access setup, and troubleshooting in production or pre-production environments
- Experience configuring enterprise applications according to customer requirements and product capabilities
- Strong troubleshooting skills using logs, configuration data, network traces, and technical documentation
- Ability to translate technical requirements into configuration tasks, risks, and product gaps
- Excellent communication skills with both technical and non-technical stakeholders
- Hands-on mindset with ownership of technical topics end-to-end
- Fluent English
Nice to have:
- Experience in IoT, device management, telecommunications, utilities, or industrial IT environments
- Experience with on-premise and SaaS delivery models
- High-level understanding of Kubernetes-based or microservice-based deployment models
- Experience with APIs, system integrations, and observability tools (monitoring, logs, dashboards)
Obowiązki
- Identify product gaps, missing capabilities, configuration limitations, and technical risks based on customer requirements
- Coordinate technical readiness of customer environments, including remote access and end-to-end connectivity for infrastructure, devices, integrations, and applications
- Configure the application according to customer requirements and agreed project scope
- Troubleshoot technical issues during delivery and coordinate resolution with Engineering, Product, Infrastructure, and Support teams
- Translate customer technical requirements into internal tasks, findings, and recommendations
- Act as the primary technical contact for customer delivery activities and participate in workshops, technical meetings, kick-offs, and status reviews (occasional travel)
- Maintain delivery documentation and ensure structured feedback from customer projects to Product and Engineering teams
Benefity
- Work on large-scale IoT and device management projects used by enterprise customers worldwide
- A technical customer-facing role impacting project delivery and product evolution
- Close cooperation with experienced Engineering, Product, Infrastructure, Sales, and Customer Success teams
- Opportunity to grow expertise in IoT, networking, large-scale systems, and enterprise software delivery
- Flexible working hours with hybrid work in Kraków or remote work from other locations after onboarding
- Relaxed work atmosphere with no dress code and no open space
- Medical care
- Multisport card
- Kitchen with snacks and treats including ice cream
- Car parking area and bike room
Elastyczne godziny
Opieka zdrowotna
Karta sportowa
Parking dla aut
Parking dla rowerów
Darmowe przekąski
Inne informacje
The administrator of personal data processed for recruitment purposes is AVSystem spółka z ograniczoną odpowiedzialnością based in Krakow (31-315) at Radzikowskiego 47d. The full information clause is available online. Candidates must agree to personal data processing for recruitment purposes.
AVSystem
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